customer insight officer | believe housing

customer insight officer

  • Closing:  Sunday, 22 May 2022
  • Salary:  £26,342 - £27,466
  • Location:  Seaham or Bishop Auckland, and hybrid

We’re looking for a Customer Insight Officer to join the believe housing team on a permanent basis.

This is a great opportunity for someone to help make a real difference to our organisation.

We’re looking for someone passionate about doing the right thing to help us deliver our vision of life without barriers. If this sounds like you, please read on.

We pride ourselves on putting tenants at the heart of what we do and making them part of our journey in providing better housing services, homes, and communities.

We believe in life without barriers – if everyone expects more, they can achieve more, and we can transform lives together. It is this power of ‘more’ that will let people realise what is possible – change perceptions, raise aspirations and create inclusive, vibrant communities.

At believe housing we agree that our core values are simple. We all agree to:

Do the right thing:

  • For our people
  • For our customers
  • For our business.

about the role

This role is essential to our continued success and the appointed candidate will:

  • Promote and maintain excellent customer relationships both internally and externally, always adopting a customer-focused approach
  • Deliver a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied customers
  • Capture, investigate, and respond to complaints and compliments for the organisation as a whole and monitor our progress against complaints
  • Proactively contributing to and identifying continuous improvement initiatives, the Customer Insight Officer will identify changes and solutions, which improve the resolution of complaints across believe housing on a day-to-day basis for our customers
  • The Customer Insight Officer will collect customer satisfaction information to identify the success of our services and identify opportunities for service improvement.

For more information, please read the full job description.

We’re proud to have received the Housemark accreditation for our compliments and complaints service. The recognition is part of believe housing’s efforts to improve all services offered to customers and provide them with a stronger voice if anything doesn’t go right. Housemark is the only nationally recognised complaints accreditation scheme and was developed in partnership with the Housing Ombudsman.

what’s on offer?

Our people are our greatest asset, which is why we value you, encourage you, look after you, and empower you.

As well as a competitive salary of £26,342 – £27,466, some of our top benefits and rewards include:

  • 31-33 days of annual leave
  • working the believe way allows us to be more agile in the ways we work and creates a great work-life balance
  • an excellent pension scheme with 16% employer contribution. Visit the LGPS member site for more details
  • up to four days paid volunteering leave each year

See what else is on offer, from wellbeing support, discounts, family-friendly policies, learning and development, and more.

we’re an award-winning organisation

We’ve been delighted to see our efforts recognised, here are some of our most recent award highlights from 2021:

  • Best Companies: ‘2-star outstanding to work for’ organisation, #12 in the UK’s 25 Best Housing Associations to Work For (the only north east housing association to make the list this year) and the #25 spot in the North East’s 30 Best Companies to Work For list
  • Business of the Year – North East England Chamber Business Award
  • Housing Organisation of the Year – Chartered Institute of Housing Northern Awards
  • Homebuilder of the Year – UK Housing Awards
  • COVID resilience winner – Northern Housing Awards.

apply now

If you believe that you live our values and can bring something special to this role, then apply now. We’re looking forward to hearing from you.

  • Closing date for applications is 11.59pm on Sunday, 22 May 2022
  • Please note that we are unable to accept CVs and all applicants must go through our website
  • Interview date to be confirmed
  • Previous applicants need not apply.

Apply now 

a bit about believe housing

believe housing is one of the North East’s largest housing associations and we pride ourselves on putting our tenants and our people at the heart of everything we do and making them part of our journey in providing better housing services, homes, and communities.

We are committed to a diverse and inclusive workforce to deliver our vision and values of life without barriers and to do the right thing: for our people, for our customers, for our business.

we believe in life without barriers.






  return to current vacancies
Skip to toolbar