march 2021 customer newsletter
This monthly digital magazine for customers keeps you updated about the services that believe housing offers and our work in your neighbourhood.
Here’s a preview of some of the stories you can find inside …
welcome to the march 2021 issue
The announcement of the ‘road map’ to gradually reduce coronavirus restrictions gives us a little more ability to plan some of our key services for customers.
satisfaction up despite pandemic
The Survey of Tenants and Residents (STAR), carried out every year, has revealed that satisfaction in services from believe housing has reached 86.8%.
reintroduction of non-essential repairs
The publication of the national ‘road map’ to easing coronavirus restrictions means that believe housing is able to plan for the gradual reintroduction of all non-essential repairs.
housing association and crimestoppers in pioneering link-up
believe housing has become the first housing association in County Durham to act as a ‘Community Ambassador’ for Crimestoppers. The new collaboration is aimed at increasing confidence to encourage residents to report what they know about crime completely anonymously.
funding brings outdoors to durham school
A new all-weather outdoor activity area has been constructed at a school in Gilesgate thanks to funding from a County Durham-based housing association.
housing association picks up two stars
The prestigious ‘two-star’ Best Companies accreditation has been awarded to believe housing less than two years after it was created.
carrying out work in your home
Nothing beats the smell of fresh paint in a home and most decorating tasks, such as painting walls or woodwork, are encouraged by believe housing.
could technology make your home better?
A survey is being carried out for believe housing to help understand how customers feel smart technology could improve their homes.
video guides available
While we’re all staying safe at home, believe housing has a series of self-help videos to help customers carry out simple repair tasks.
recognition for digital
Housing Digital’s hotly contested ‘Top 30 Digital Housing Providers 2021’ placed believe housing at number two; being only narrowly beaten to the top spot.
laptop donation helps primary schools
A donation of 60 laptops is helping five primary schools across County Durham.
last chance for grants
Food banks, sports clubs, schools and charities are being urged to apply for the last batch of grants from believe housing’s community funding programme before the end of the financial year.
huge demand for village homes
Nearly 30 homes designed to help people in east Durham onto the property ladder have been snapped up within hours of reservations opening.