september 2021 customer newsletter
This monthly digital magazine for customers keeps you updated about the services that believe housing offers and our work in your neighbourhood.
Here’s a preview of some of the stories you can find inside …
welcome to the september 2021 issue
With another season rapidly upon us, it’s sometimes all too easy to forget what the world has been through over the last 18 months or so. The scale of the challenges we’ve faced could never have been predicted and still we’re seeing twists and turns on the road.
standard repairs to resume
believe housing will be offering a full repairs service from Monday, September 20. Temporary changes were put in place due to changing coronavirus restrictions. Extra staff and resources are being brought in to help catch up with repairs that haven’t been possible recently.
call for autumn funding bids
The believe housing community investment fund provides more than £150,000 a year to dozens of community and not-for-profit groups. Now the multi-award-winning housing association has issued a new call for applications to its small grants pot.
ten surprisingly simple ways to save energy
Saving energy doesn’t have to mean expensive gadgets or huge lifestyle changes. It’s really easy to save energy, and money, in your home. And, of course, using less energy is better for the environment too.
£1m home improvements approach completion
Affordable homes in a Bishop Auckland are undergoing a major makeover to improve their energy efficiency and appearance. A total of 77 homes in the Woodhouse Close and West Auckland areas are being upgraded by believe housing.
covid secure space allows expansion of east durham community support
Vital community support programmes in east Durham, halted due to the coronavirus pandemic, can now return safely thanks to funding from believe housing.
video guides available
While we’re all staying safe at home, believe housing has a series of self-help videos to help customers carry out simple repair tasks.
important information on durham key options applications
An unprecedented number of applications for affordable homes by believe housing has created delays. Applications for affordable homes from both new and existing customers is around a third higher than normal.
call to #keepthelifeline for north east families
believe housing, alongside a number of housing associations across the region, is joining in the Joseph Rowntree Foundation’s #KeeptheLifeline campaign urging the government to reconsider plans to cut Universal Credit by £20 a week.
believe housing is supporting gas safety week 2021
believe housing has again pledged its support for gas safety week to raise awareness about the importance of gas safety.
new portal for believe housing customers
A new online portal has been purpose-built to help believe housing customers carry out regular tasks like checking their rent balance from the comfort of their home.
top gong for believe housing
Judges at the North East England Chamber Business awards handed the top ‘President and Partners Club, Business of the Year’ award to believe housing, beating stiff competition from some of the best-known names in the region's business community to take the title.