believe in digital: your voice at your fingertips | believe housing

believe in digital: your voice at your fingertips

22 March 2021 - Latest news, customer app

Did you know that you can engage with us through our customer app, and set your communication preferences?

Becoming an involved customer is a really straightforward process, and it means you can directly contribute to our work and decisions.

Follow the steps below to find out how.

step one

You can login to our customer app using your email address and password.

If you do not already have an account, you can register for one quickly and easily.

To register, you will need your tenancy number, which can be found on rent statements and letters we’ve sent you.

step two

Once you’ve logged into the app, you’ll be greeted with a menu.

From this menu, scroll down and select “Customer Engagement”.

step three

You’ll then be greeted with a few options to set your contact preferences.

By engaging with us, you can directly influence our decisions and the way we work, based on your own experiences.

You can choose to engage with us:

  • digitally
  • face to face
  • via telephone.

Select which options you would like and click “finish” to continue.

Haven’t download our customer app yet?

Downloading the believe housing customer app couldn’t be simpler … the app is free and enables you to access a wide range of services at a time and place that is convenient for you. You can download the app on the App Store or Google Play.

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