our customer portal

Our new customer portal will make managing your tenancy a lot simpler. It’s free, easy to use and enables you to access a wide range of services at a time and place that is convenient for you.

With our customer portal you can:

pay your rent
request a statement
request a visit from your neighbourhood officer
get involved in your community
report estate issues
update and amend your contact details
get in touch: send comments, compliments and complaints
and much more!

login

You can login to the customer portal using the link below.

customer portal login

Sign up

Don’t have an account? Registering couldn’t be simpler. You’ll need your tenancy number, your date of birth, a valid email address and contact telephone number.

If you are unsure of your tenancy reference number, this can be found on your rent statements and many other letters from believe housing.

register now

Already using our customer app?

If you are already using our customer app, you don’t need to register for our customer portal, just visit the sign in page and simply use the same details to login to our customer portal.

your frequently asked questions

How do I register to use the customer portal?

Registering for an account is quick and easy, our customer portal is available 24 hours a day, seven days a week to suit your busy lifestyle.

If you are already using our customer app, you don’t need to register for our customer portal, just visit the sign in page and simply use the same details to login to our customer portal.

For customers who have not used our customer app before, you can visit our customer portal and simply tell us your email address, mobile number, your tenancy reference number and your date of birth.

Choose ‘submit’ and you will then receive an email with a verification code which you must use to complete your registration. Please note this code expires overnight.

Once you’ve entered your verification code, you’ll be taken to the customer portal homepage.

I already use your customer app; do I need to register again for the customer portal?

I don’t know my tenancy reference number; how do I find this out?

If you are unsure of your tenancy reference number, this can be found on your rent statements and other letters we’ve sent you.

If you don’t have access to your rent statements or letters, then we can let you know your tenancy reference number. We will need to ask you a few security questions first.

You can request your tenancy number online between 9am and 4pm Monday to Friday, just choose the Q&A chatbot icon at the bottom of this page and type ‘speak to someone’

You can also request your number by completing our online contact form.

I can’t access my customer portal account

If you’re having problems logging into our customer portal, please try resetting your password.

You will be asked to enter your registered email address and date of birth. We will send you a temporary password to your email address and you can use this to login to your account.

If your email address isn’t recognised, it could be that you registered with a different email address. Please visit the login page and enter another email address.

If you’re still having problems accessing your account, please get in touch and we can help. We will need to ask you a few security questions first.

You can contact us online between 9am and 4pm Monday to Friday, just choose the Q&A chatbot icon at the bottom of this page and type ‘speak to someone’