During the Coronavirus outbreak, we will be working with customers, colleagues and stakeholders to limit the potential for transmission and maintain key services as best we can.
We will continue to closely monitor government guidance on the next stages of the coronavirus pandemic. In line with current guidance, we are planning to resume the full range of services we provide to customers in a phased way.
As new information about coronavirus becomes available, we’ll continue to update this page, so please and keep checking back.
This page was last updated on August 11th 2020.
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roofing and brickwork repairs back soon
Outdoor repair work like guttering, brickwork and minor roof repairs will be back on track from mid-August following coronavirus related restrictions … with a new, easy to use request process.
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coronavirus update from Bill Fullen, Chief Executive
Throughout the coronavirus pandemic our number one priority has been your safety. Now is not the time to lose that focus, and we’re determined not to.
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Important coronavirus (Covid-19) information for customers
As the coronavirus outbreak continues, we will work with customers, colleagues and stakeholders to limit the potential for transmission. We are working to resume the full range of services we provide to customers in a phased way.
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coronavirus: your frequently asked questions
We recognise that these are unprecedented and worrying times for everyone and we want to take the time to answer some of the questions you may have.
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peterlee customer service centre closure
Our Peterlee Customer Service Centre is closed until further notice. We recognise that meeting face to face personalises the services we offer to our customers. However, the safety of our customers and colleagues is our top priority throughout this difficult period.
