Important coronavirus information for our customers | believe housing

Monday, 18 January

Coronavirus update

To ensure the safety of our customers and colleagues, we will only be handling essential repairs requests until further notice. Please be assured that any non-emergency appointments will be rescheduled as soon as possible.  We apologise for any inconvenience.

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Important coronavirus information for our customers

update: Wednesday, 6 January 2021

On Monday, 4 January 2021, the Prime Minister announced that new national restrictions will be introduced in response to rising coronavirus cases across the country.

To ensure the safety of our customers and colleagues, we will only be handling essential repairs requests until further notice.

Please be assured that any non-emergency appointments will be rescheduled as soon as possible.

To report an essential repair please call 0300 1311 999.

For more information please read the latest statement from our Chief Executive, Bill Fullen.

update: Tuesday, 5 January  2021

The safety of our customers and our people remain our top priority. We’re doing everything possible to ensure that we can continue to provide high-quality support to our customers, following the latest restrictions introduced by government. We’ll provide a full update on how we’ll be doing that soon.

Everyone working in our homes has been fully trained and has the necessary personal protective equipment to minimise any risks associated with coronavirus.

We fully understand that many of our customers may have concerns about anyone entering their home during the coronavirus pandemic. Everyone at believe housing wants to work with customers to address concerns and maintain safety. If you have specific concerns about an appointment, please don’t hesitate to get in touch beforehand.

We thank you for your patience and cooperation while we work through these difficult times.

guidance in your area

For the latest information on guidance in your area, visit your local authority website:

County Durham: http://durham.gov.uk/localrestrictions

Stockton: https://www.stockton.gov.uk/coronavirus

Sunderland: https://www.sunderland.gov.uk/coronavirus

We will continue to closely monitor government guidance. As new information about coronavirus becomes available, we’ll update this page, so please and keep checking back.

This page was last updated on January 11th 2021.

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