Update: Monday, 19 July 2021
The latest changes in coronavirus restrictions have created new challenges for our repairs service, with more than 10% of our frontline staff being asked to isolate.
We’ve made some temporary changes to services and from Tuesday, 20 July, we will only be handling essential repairs requests until further notice and we have suspended the self-appointing repairs section of our customer app to enable our operatives to prioritise essential repairs requests.
We apologise for any inconvenience this may cause. These changes will be reviewed weekly and a full repairs service will be resumed as soon as possible. For more info please visit the repairs update.
The safety of our customers and our people remain our top priority. Everyone working in our homes has been fully trained to minimise any risks associated with coronavirus.
We fully understand that many of our customers may have concerns about anyone entering their home during the coronavirus pandemic. Everyone at believe housing wants to work with customers to address concerns and maintain safety. If you have specific concerns about an appointment, please don’t hesitate to get in touch beforehand.
We thank you for your patience and cooperation while we work through these difficult times.
guidance in your area
For the latest information on guidance in your area, visit your local authority website:
County Durham: http://durham.gov.uk/localrestrictions
We will continue to closely monitor government guidance. As new information about coronavirus becomes available, we’ll update this page, so please and keep checking back.
This page was last updated on August 10th 2021.
a message from our chief executive, bill fullen
This month sees one of the most important dates yet in the national fight against coronavirus. But it’s clear that the positive news of reduced restrictions also comes at the same time as some not so positive news about cases and isolation.
repairs adapting to new challenges
believe housing is responding quickly to ensure the reliability of home repairs during the latest challenges as a result of the Covid-19 pandemic. Like many other large organisations in the north east, believe housing is facing reduced staff availability due to isolations.
Important coronavirus (Covid-19) information for customers
As the coronavirus outbreak continues, we will work with customers, colleagues and stakeholders to limit the potential for transmission.