update: Wednesday, 6 January 2021
On Monday, 4 January 2021, the Prime Minister announced that new national restrictions will be introduced in response to rising coronavirus cases across the country.
To ensure the safety of our customers and colleagues, we will only be handling essential repairs requests until further notice.
Please be assured that any non-emergency appointments will be rescheduled as soon as possible.
To report an essential repair please call 0300 1311 999.
For more information please read the latest statement from our Chief Executive, Bill Fullen.
update: Tuesday, 5 January 2021
The safety of our customers and our people remain our top priority. We’re doing everything possible to ensure that we can continue to provide high-quality support to our customers, following the latest restrictions introduced by government. We’ll provide a full update on how we’ll be doing that soon.
Everyone working in our homes has been fully trained and has the necessary personal protective equipment to minimise any risks associated with coronavirus.
We fully understand that many of our customers may have concerns about anyone entering their home during the coronavirus pandemic. Everyone at believe housing wants to work with customers to address concerns and maintain safety. If you have specific concerns about an appointment, please don’t hesitate to get in touch beforehand.
We thank you for your patience and cooperation while we work through these difficult times.
guidance in your area
For the latest information on guidance in your area, visit your local authority website:
County Durham: http://durham.gov.uk/localrestrictions
We will continue to closely monitor government guidance. As new information about coronavirus becomes available, we’ll update this page, so please and keep checking back.
This page was last updated on January 11th 2021.
important customer notice about repairs
Due to the ongoing coronavirus situation, we will only be handling essential repairs requests until further notice.
a message from our chief executive, bill fullen
Tougher times are ahead again, but we’ve lost none of our commitment to helping customers. With new coronavirus restrictions in place again, I want to start by saying thank you. I know that 2020 was not easy for most of our customers.
Important coronavirus (Covid-19) information for customers
As the coronavirus outbreak continues, we will work with customers, colleagues and stakeholders to limit the potential for transmission.
coronavirus: your frequently asked questions
We recognise that these are unprecedented and worrying times for everyone and we want to take the time to answer some of the questions you may have.