During the Coronavirus outbreak, we will be working with customers, colleagues and stakeholders to limit the potential for transmission and maintain key services as best we can.
A dedicated team has been put in place to ensure that believe housing can react and respond to changes in government guidance as quickly as possible.
We are closely monitoring government guidance on the next stages of the coronavirus pandemic. In line with current guidance, we are planning to resume the full range of services we provide to customers in a phased way.
Please take some time to read the Coronavirus information below.
As new information about Coronavirus becomes available, we’ll continue to update this page, so please and keep checking back.
This page was last updated on May 21st 2020.
what you can expect from us during the next stages of coronavirus?
believe housing is closely monitoring government guidance on the next stages of the coronavirus pandemic. In line with guidance, we are planning to resume the full range of services we provide to customers in a phased way.
Important coronavirus (Covid-19) information for customers
In light of the continuing spread of coronavirus, believe housing is putting plans into place to ensure that we can continue to deliver our key services whilst maintaining the health of colleagues, customers and other stakeholders.
a message to you from Bill Fullen, Chief Executive
As the coronavirus pandemic develops, we want to assure you that the health, safety and well-being of our tenants, residents, customers and staff is an absolute priority for us.
coronavirus: your frequently asked questions
We recognise that these are unprecedented and worrying times for everyone and we want to take the time to answer some of the questions you may have.
peterlee customer service centre closure
Our Peterlee Customer Service Centre is closed until further notice. We recognise that meeting face to face personalises the services we offer to our customers. However, the safety of our customers and colleagues is our top priority throughout this difficult period.
A special edition of believe housing’s online magazine providing information and advice for customers during the coronavirus situation has been published.