update friday, 6 november 2020
Following the latest restrictions introduced by government on Thursday, 5 November, we want to reassure customers about the services they receive.
Our repairs service is still operating and government guidance does allow qualified engineers and trades people to enter homes for safety and maintenance work. Everyone working in our homes has been fully trained and has the necessary personal protective equipment (PPE) to minimise any risks associated with coronavirus.
Read the full update.
Update Wednesday, 4 November 2020
Coronavirus update from our Chief Executive, Bill Fullen.
“For many of us, this pandemic continues to be the biggest challenge of our lives in some shape or form.
“Whether it’s the impact coronavirus has had on work, the challenge of dealing with prolonged isolation during lockdowns, or if you’ve been one of the many who have tragically lost a friend or loved one; it has not been an easy year.
“The only way we can get through it is by coming together to make things as bearable as we can. And that’s what we’re doing at believe housing.”
You can read Bill’s full statement from here.
guidance in your area
For the latest information on guidance in your area, visit your local authority website:
County Durham: http://durham.gov.uk/localrestrictions
We will continue to closely monitor government guidance. As new information about coronavirus becomes available, we’ll update this page, so please and keep checking back.
This page was last updated on November 6th 2020.
Important information about our services
Our repairs service is still operating and government guidance does allow qualified engineers and trades people to enter homes for safety and maintenance work.
coronavirus update from Bill Fullen, Chief Executive
For many of us, this pandemic continues to be the biggest challenge of our lives in some shape or form
our customer app: repairs at your fingertips
Did you know that you can now book your repairs through our customer app? It's a pretty straight forward process. Follow the steps in our handy guide to find out how.
Important coronavirus (Covid-19) information for customers
As the coronavirus outbreak continues, we will work with customers, colleagues and stakeholders to limit the potential for transmission. We are working to resume the full range of services we provide to customers in a phased way.
coronavirus: your frequently asked questions
We recognise that these are unprecedented and worrying times for everyone and we want to take the time to answer some of the questions you may have.