Update: Wednesday, 24 February 2021
After the announcement of the national roadmap on gradually easing coronavirus restrictions, we are currently looking at the detail of the plan and working out when it will be appropriate to reintroduce services such as non-essential repairs. We’ll provide a detailed update as soon as possible.
The safety of our customers and our people remain our top priority. Everyone working in our homes has been fully trained and has the necessary personal protective equipment to minimise any risks associated with coronavirus.
We fully understand that many of our customers may have concerns about anyone entering their home during the coronavirus pandemic. Everyone at believe housing wants to work with customers to address concerns and maintain safety. If you have specific concerns about an appointment, please don’t hesitate to get in touch beforehand.
We thank you for your patience and cooperation while we work through these difficult times.
guidance in your area
For the latest information on guidance in your area, visit your local authority website:
County Durham: http://durham.gov.uk/localrestrictions
We will continue to closely monitor government guidance. As new information about coronavirus becomes available, we’ll update this page, so please and keep checking back.
This page was last updated on February 25th 2021.
important customer notice about repairs
Due to the ongoing coronavirus situation, we will only be handling essential repairs requests until further notice.
a message from our chief executive, bill fullen
Tougher times are ahead again, but we’ve lost none of our commitment to helping customers. With new coronavirus restrictions in place again, I want to start by saying thank you. I know that 2020 was not easy for most of our customers.
Important coronavirus (Covid-19) information for customers
As the coronavirus outbreak continues, we will work with customers, colleagues and stakeholders to limit the potential for transmission.
coronavirus: your frequently asked questions
We recognise that these are unprecedented and worrying times for everyone and we want to take the time to answer some of the questions you may have.