Important coronavirus information for our customers | believe housing
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Important coronavirus information for our customers

Update: Friday, 18 September 2020

Director of Transformation and Culture at believe housing, Julie Brayson, said: “We share the concern regionally about the increasing cases of coronavirus and would urge our customers to read the latest guidance introduced in most of the north east. Safety of our customers and staff remains our number one priority.

“The latest changes do not significantly impact the services that we deliver at this stage. Guidance on the importance of gas safety checks or access to properties for repairs, for example, have not been altered. We’ll continue to ensure that all necessary precautions are taken, but we’re asking customers to work with us to ensure that this vital work can still be carried out safely and efficiently.

“At the same time, we’ll continue to improve access to digital services like our customer app and home viewings by video call, to minimise the need for face to face contact where we can.”

For the latest information on guidance in your area, visit your local authority website:

County Durham: http://durham.gov.uk/localrestrictions

Stockton: https://www.stockton.gov.uk/coronavirus

Sunderland: https://www.sunderland.gov.uk/coronavirus

We will continue to closely monitor government guidance. As new information about coronavirus becomes available, we’ll continue to update this page, so please and keep checking back.

This page was last updated on September 18th 2020.

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