Important coronavirus information for our customers | believe housing

Important coronavirus information for our customers

During the Coronavirus outbreak, we will be working with customers, colleagues and stakeholders to limit the potential for transmission and maintain key services as best we can.

A dedicated team has been put in place to ensure that believe housing can react and respond to changes in government guidance as quickly as possible.

We are closely monitoring government guidance on the next stages of the coronavirus pandemic. In line with current guidance, we are planning to resume the full range of services we provide to customers in a phased way.

Please take some time to read the Coronavirus information below.

As new information about Coronavirus becomes available, we’ll continue to update this page, so please and keep checking back.

This page was last updated on May 21st 2020.

coronavirus news

  • what can you expect from us during the next stages of coronavirus?

    believe housing is closely monitoring government guidance on the next stages of the coronavirus pandemic. In line with current guidance, we are planning to resume the full range of services we provide to customers in …

  • A day in the life of a gas engineer during the coronavirus outbreak

    Not everyone who has an essential job to keep us all safe during the coronavirus pandemic is immediately obvious. Gas engineers have a vital job, ensuring that heating systems remain safe at a time when …

  • Coronavirus funding helps 20 groups in first three weeks

    A new fund for communities during the coronavirus lockdown has directly helped more than 1,750 people in just three weeks. The believe housing Coronavirus Crisis Fund was launched last month to provide targeted assistance to communities …

  • new coronavirus crisis funding launched for communities

    believe housing has announced new support for projects tackling isolation and financial hardship during the coronavirus outbreak. At least £10,000 has been allocated to believe housing’s new Coronavirus Crisis Fund. The funding will be directed at …

  • Customer magazine looks at coronavirus support

    Stories of how everyone from apprentice plumbers to dedicated community groups are working hard to help during the coronavirus crisis are just some of the articles in the latest believe housing customer magazine News on how …

  • Supporting you through the Coronavirus pandemic

    As the Coronavirus pandemic develops, we want to assure you that the health, safety and well-being of our tenants, residents, customers and staff is an absolute priority for us. Checking in with you Please don’t be surprised …

  • Family affair keeps housing association going

    One family in County Durham have taken home working to extreme to help customers of  believe housing. A rural home near Tow Law has become an unlikely nerve centre of operations for believe housing. Thanks to …

  • special edition now available

    A special edition of believe housing’s online magazine providing information and advice for customers during the coronavirus situation has been published. The latest issue of ‘believe housing news’ is available now here and features full details …

  • coronavirus statement from Bill Fullen

    coronavirus – a message to you from Bill Fullen, Chief Executive.  As the coronavirus (also known as Covid-19) pandemic develops we want to assure you that the health, safety and well-being of our tenants, residents, customers …

  • high volume of calls

    Due to the ongoing Coronavirus (COVID-19) situation, we are currently experiencing a higher than normal volume of calls to our customer service contact centre. We are dealing with your enquiries as quickly as possible but please …

  • Coronavirus update: Peterlee customer service centre closure

    Due to the ongoing Coronavirus (COVID-19) situation, our Peterlee Customer Service Centre is closed until further notice. We recognise that meeting face to face personalises the services we offer to our customers. However, taking government guidelines …

  • Important Coronavirus information for our customers

    In light of the continuing spread of Coronavirus, believe housing is putting plans into place to ensure that we can continue to deliver our key services whilst maintaining the health of colleagues, customers and other …

Skip to toolbar