Update: Monday, 29 March 2021
From Monday, March 29 onwards, we will be resuming our standard repairs service in full.
New appointments for non-essential repairs are now available using our customer app or by calling 0300 1311 999. The reopening of appointments is the latest easing of coronavirus related restrictions.
Government advice is still to minimise non-essential contact, we have used a range of measures to try and reduce the need to go into homes. Many of these are expected to continue. This includes talking customers through simple problems, like bleeding radiators, over the phone.
The safety of our customers and our people remain our top priority. Everyone working in our homes has been fully trained and has the necessary personal protective equipment to minimise any risks associated with coronavirus.
We fully understand that many of our customers may have concerns about anyone entering their home during the coronavirus pandemic. Everyone at believe housing wants to work with customers to address concerns and maintain safety. If you have specific concerns about an appointment, please don’t hesitate to get in touch beforehand.
We thank you for your patience and cooperation while we work through these difficult times.
guidance in your area
For the latest information on guidance in your area, visit your local authority website:
County Durham: http://durham.gov.uk/localrestrictions
We will continue to closely monitor government guidance. As new information about coronavirus becomes available, we’ll update this page, so please and keep checking back.
This page was last updated on March 29th 2021.
standard repairs service resumes
From Monday, 29 March onwards, believe housing resumes its standard service in full. New appointments for non-essential repairs are now available using the believe housing app.
Important coronavirus (Covid-19) information for customers
As the coronavirus outbreak continues, we will work with customers, colleagues and stakeholders to limit the potential for transmission.
coronavirus: your frequently asked questions
We recognise that these are unprecedented and worrying times for everyone and we want to take the time to answer some of the questions you may have.
reintroduction of non-essential repairs
Non-essential repairs will be gradually reintroduced during March. The publication of the national ‘road map’ to easing coronavirus restrictions means we are able to plan for the gradual reintroduction of all non-essential repairs.