Important coronavirus information for our customers | believe housing
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Important coronavirus information for our customers

Update: Monday, 19 July 2021

The latest changes in coronavirus restrictions have created new challenges for our repairs service, with more than 10% of our frontline staff being asked to isolate.

We’ve made some temporary changes to services and from Tuesday, 20 July,  we will only be handling essential repairs requests until further notice and we have suspended the self-appointing repairs section of our customer app to enable our operatives to prioritise essential repairs requests.

We apologise for any inconvenience this may cause. These changes will be reviewed weekly and a full repairs service will be resumed as soon as possible. For more info please visit the repairs update.

The safety of our customers and our people remain our top priority. Everyone working in our homes has been fully trained to minimise any risks associated with coronavirus.

We fully understand that many of our customers may have concerns about anyone entering their home during the coronavirus pandemic. Everyone at believe housing wants to work with customers to address concerns and maintain safety. If you have specific concerns about an appointment, please don’t hesitate to get in touch beforehand.

We thank you for your patience and cooperation while we work through these difficult times.

guidance in your area

For the latest information on guidance in your area, visit your local authority website:

County Durham: http://durham.gov.uk/localrestrictions

Stockton: https://www.stockton.gov.uk/coronavirus

Sunderland: https://www.sunderland.gov.uk/coronavirus

We will continue to closely monitor government guidance. As new information about coronavirus becomes available, we’ll update this page, so please and keep checking back.

This page was last updated on August 10th 2021.

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