Important coronavirus information for our customers

coronavirus news

• essential work prioritised during lockdown

  believe housing has returned to carrying out only essential work inside of homes to ensure safety following the latest government coronavirus restrictions. Safety critical work inside homes will be prioritised by believe housing during the new …

  
• slower, but getting there

  A former professional boxer turned plasterer has shed a light on the frustrations that can slow down the preparation of homes for new customers during the coronavirus pandemic. Tom Whitfield has been working on repairs to …

  
• community funding available during latest lockdown

  Funding aimed specifically at helping communities through the coronavirus pandemic is still available during the latest lockdown. The believe housing Community Funding Programme is looking to help local groups with the fight against coronavirus, and recovery …

  
• still here to listen

  A team created to help believe housing customers with their mental wellbeing during the first lockdown has issued a reminder that it’s still ready to provide support. The team is made up of believe housing staff …

  
• magazine highlights response

  The January issue of ‘believe housing news’ explains believe housing’s response to the latest coronavirus restrictions. The latest nationwide coronavirus lockdown has brought further changes to how believe housing can provide services to customers. But essential, …

  
• a message from our chief executive, bill fullen

  Tougher times are ahead again, but we’ve lost none of our commitment to helping customers. With new coronavirus restrictions in place again, I want to start by saying thank you. I know that 2020 was not …

  
• coronavirus update: new national restrictions

  On Monday, 4 January 2021, the Prime Minister announced that new national restrictions will be introduced from midnight in response to rising coronavirus cases across the country. The safety of our customers and our people remain …

  
• repairs and home safety work continues during coronavirus restrictions

  New national restrictions due to coronavirus will not prevent repairs or safety checks in your home, says believe housing Director of Property Repairs, Rachel Cox. The latest changes to coronavirus restrictions will require us all to …

  
• digital options make life easier

  We know that making it as easy as possible to contact us and manage your tenancy is of real importance to our customers, particularly during the coronavirus pandemic. For many of us our mobile devices have …

  
• magazine focuses on latest coronavirus changes

  The November issue of ‘believe housing news’ brings customers up to date with services during the latest coronavirus restrictions. The changes to combat Covid-19 are unlikely to have a major impact on how services like …

  
• Important information for customers about our services

  Following the latest restrictions introduced by government on Thursday, 5 November, we want to reassure believe housing customers about the services they receive. Our repairs service is still operating and government guidance does allow qualified engineers and …

  
• coronavirus update from bill fullen

  For many of us, this pandemic continues to be the biggest challenge of our lives in some shape or form. Whether it’s the impact coronavirus has had on work, the challenge of dealing with prolonged isolation …

  
• Housing association joins fight against hunger

  believe housing is playing its part in tackling the threat of hunger during the coronavirus pandemic with food parcels to customers in need. The award-winning housing association is arranging for food parcels to be delivered to …

  
• A day in the life of a neighbourhood officer

  Portia Maddison is one of believe housing’s frontline staff who has been adapting new ways of working during the coronavirus pandemic, she’s been sharing her experiences. “Our team was lucky to be chosen to test new …

  
• ‘it’s a huge honour’ says MBE winner Jayne Adamson

  A key figure in an initiative to reduce suicide in County Durham has been left stunned after receiving an MBE. Jayne Adamson, who works for believe housing, was awarded the prestigious accolade for services to housing …

  
• listening, supporting, caring

  A 17-strong, fully trained team is ready on the end of the phone for believe housing customers with concerns about their mental wellbeing as a result of the coronavirus pandemic or its wider impact. The team, …

  
• home safety during coronavirus

  The latest government advice on coronavirus means that safety checks in your home have never been more important, says believe housing Director of Property Repairs, Rachel Cox. We might not be looking forward to it, but …

  
• coronavirus update from bill fullen

  "We’re busier than ever, but investing in digital to deliver better services." The coronavirus pandemic has created many challenges for us all. On a personal level, many of us have struggled with isolation and uncertainty over …

  
• roofing and brickwork repairs now available through our customer app

  Outdoor repair work can now be reported using the believe housing customer app. From Monday, August 10 requests for work like brickwork, guttering, paving and minor roof repairs can be made through the updated app. The …

  
• Project to cut food costs and waste reopens

  An innovative ‘community pantry’ in St Helen Auckland that helps local people reduce grocery costs and cut food waste has reopened after a coronavirus pause. The project, funded by believe housing, helps anyone in the …

  
• A day in the life of a universal credit officer during the coronavirus outbreak

  The Universal Credit Team at believe housing has been working flat out to help customers faced with new, or increased, challenges during the coronavirus pandemic … but Universal Credit Officer, Trevor Davies, managed to spare …

  
• Recovery funding announced

  A successful funding programme has been expanded to cover projects that will help communities recover from the coronavirus pandemic. County Durham-based believe housing has already distributed more than £20,000 of funding to coronavirus related projects. …

  
• New video: our work continues

  We've been working hard to support customers and communities during the coronavirus pandemic. Our new video aims to keep our customers informed about some of the work we’ve been doing to deliver services to keep you …

  
• coronavirus - what have we done?

  Here at believe housing, we completely understand the impact that coronavirus can have, so we've supported our customers and maintained our services as best we can. So far during the coronavirus pandemic, believe housing has:  attempted …

  
• A day in the life of a gas engineer during the coronavirus outbreak

  Not everyone who has an essential job to keep us all safe during the coronavirus pandemic is immediately obvious. Gas engineers have a vital job, ensuring that heating systems remain safe at a time when …

  
• Supporting you through the Coronavirus pandemic

  As the Coronavirus pandemic develops, we want to assure you that the health, safety and well-being of our tenants, residents, customers and staff is an absolute priority for us. Checking in with you Please don’t be surprised …

  
• Family affair keeps housing association going

  One family in County Durham have taken home working to extreme to help customers of  believe housing. A rural home near Tow Law has become an unlikely nerve centre of operations for believe housing. Thanks to …

  
• Important Coronavirus information for our customers

  In light of the continuing spread of Coronavirus, believe housing is putting plans into place to ensure that we can continue to deliver our key services whilst maintaining the health of colleagues, customers and other …