Important coronavirus information for our customers | believe housing

Important coronavirus information for our customers

Update: Friday, 18 September 2020

Director of Transformation and Culture at believe housing, Julie Brayson, said: “We share the concern regionally about the increasing cases of coronavirus and would urge our customers to read the latest guidance introduced in most of the north east. Safety of our customers and staff remains our number one priority.

“The latest changes do not significantly impact the services that we deliver at this stage. Guidance on the importance of gas safety checks or access to properties for repairs, for example, have not been altered. We’ll continue to ensure that all necessary precautions are taken, but we’re asking customers to work with us to ensure that this vital work can still be carried out safely and efficiently.

“At the same time, we’ll continue to improve access to digital services like our customer app and home viewings by video call, to minimise the need for face to face contact where we can.”

For the latest information on guidance in your area, visit your local authority website:

County Durham: http://durham.gov.uk/localrestrictions

Stockton: https://www.stockton.gov.uk/coronavirus

Sunderland: https://www.sunderland.gov.uk/coronavirus

We will continue to closely monitor government guidance. As new information about coronavirus becomes available, we’ll continue to update this page, so please and keep checking back.

This page was last updated on September 18th 2020.

coronavirus news

  • coronavirus update from bill fullen

    "We’re busier than ever, but investing in digital to deliver better services." The coronavirus pandemic has created many challenges for us all. On a personal level, many of us have struggled with isolation and uncertainty over …

  • roofing and brickwork repairs now available through our customer app

    Outdoor repair work can now be reported using the believe housing customer app. From Monday, August 10 requests for work like brickwork, guttering, paving and minor roof repairs can be made through the updated app. The …

  • Project to cut food costs and waste reopens

    An innovative ‘community pantry’ in St Helen Auckland that helps local people reduce grocery costs and cut food waste has reopened after a coronavirus pause. The project, funded by believe housing, helps anyone in the …

  • magazine highlights reintroduced services

    The July edition of believe housing news is full of updates on how believe housing is getting work back underway after the coronavirus pandemic. New homes in Seaham, improved homes in West Rainton and new funding …

  • A day in the life of a universal credit officer during the coronavirus outbreak

    The Universal Credit Team at believe housing has been working flat out to help customers faced with new, or increased, challenges during the coronavirus pandemic … but Universal Credit Officer, Trevor Davies, managed to spare …

  • Recovery funding announced

    A successful funding programme has been expanded to cover projects that will help communities recover from the coronavirus pandemic. County Durham-based believe housing has already distributed more than £20,000 of funding to coronavirus related projects. …

  • New video: our work continues

    We've been working hard to support customers and communities during the coronavirus pandemic. Our new video aims to keep our customers informed about some of the work we’ve been doing to deliver services to keep you …

  • coronavirus update from bill fullen

    Throughout the coronavirus pandemic our number one priority has been your safety. Now is not the time to lose that focus, and we’re determined not to. We’re currently reintroducing services that had to be stopped or …

  • coronavirus - what have we done?

    Here at believe housing, we completely understand the impact that coronavirus can have, so we've supported our customers and maintained our services as best we can. So far during the coronavirus pandemic, believe housing has:  attempted …

  • what can you expect from us during the next stages of coronavirus?

    believe housing is closely monitoring government guidance on the next stages of the coronavirus pandemic. In line with current guidance, we are planning to resume the full range of services we provide to customers in …

  • A day in the life of a gas engineer during the coronavirus outbreak

    Not everyone who has an essential job to keep us all safe during the coronavirus pandemic is immediately obvious. Gas engineers have a vital job, ensuring that heating systems remain safe at a time when …

  • Coronavirus funding helps 20 groups in first three weeks

    A new fund for communities during the coronavirus lockdown has directly helped more than 1,750 people in just three weeks. The believe housing Coronavirus Crisis Fund was launched last month to provide targeted assistance to communities …

  • Supporting you through the Coronavirus pandemic

    As the Coronavirus pandemic develops, we want to assure you that the health, safety and well-being of our tenants, residents, customers and staff is an absolute priority for us. Checking in with you Please don’t be surprised …

  • Family affair keeps housing association going

    One family in County Durham have taken home working to extreme to help customers of  believe housing. A rural home near Tow Law has become an unlikely nerve centre of operations for believe housing. Thanks to …

  • Coronavirus update: Peterlee customer service centre closure

    Due to the ongoing Coronavirus (COVID-19) situation, our Peterlee Customer Service Centre is closed until further notice. We recognise that meeting face to face personalises the services we offer to our customers. However, taking government guidelines …

  • Important Coronavirus information for our customers

    In light of the continuing spread of Coronavirus, believe housing is putting plans into place to ensure that we can continue to deliver our key services whilst maintaining the health of colleagues, customers and other …

Skip to toolbar