coronavirus - what have we done? | believe housing

Tuesday, 27 July

coronavirus update

The latest changes in coronavirus restrictions have created new challenges for our repairs service, with more than 10% of our frontline staff being asked to isolate.

We’ve made some temporary changes to services and from Tuesday, 20 July, we will only be handling essential repairs requests until further notice.

We apologise for any inconvenience this may cause.

These changes will be reviewed weekly and a full repairs service will be resumed as soon as possible.

more info

coronavirus – what have we done?

3 June 2020 - Latest news, Coronavirus

Here at believe housing, we completely understand the impact that coronavirus can have, so we’ve supported our customers and maintained our services as best we can.

So far during the coronavirus pandemic, believe housing has: 

  • attempted over 15,500 welfare calls to check on vulnerable customers
  • helped to protect more than 230 customers from problems like antisocial behaviour, noise nuisance and domestic abuse
  • carried out more than 3,580 essential repairs to homes
  • completed over 2,000 safety critical checks to heating systems and appliances
  • provided nearly £17,000 of funding to local groups through our Coronavirus Crisis Fund
  • supported more than 175 customers with money worries as a result of the coronavirus pandemic.

We will continue to provide extra support and advice to customers during these unprecedented times.

If you’ve got concerns related to coronavirus please let us know at the earliest possible opportunity to discuss the safety measures we are taking or, if you’re shielding or suffering from symptoms, rearrange any appointments you may have.

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