Customer service employees at believe housing are taking part in a national campaign to encourage more two-way respect.
Research by the Institute of Customer Service found that more than half of customer-facing workers in Britain have been subjected to some form of abuse. Levels have risen since the coronavirus pandemic, with more and more people taking their frustrations out on staff who are trying to help them.
Now believe housing is backing a national initiative to reduce abuse of customer-facing staff. ‘Service with Respect’ is an initiative part of National Customer Service Week, a country-wide campaign focusing on best practice and improving customer service in a wide variety of organisations.
Executive Director of Communities and Customer Services at believe housing, Nik Turner, said: “We all understand how frustrating it can be when something doesn’t go quite how you expected it to, for whatever reason. And during these last 18-months there have been so many factors that have stopped things being ‘normal’ in different parts of our lives.
“But the people dealing with calls, emails, social media messages and face-to-face meetings are trying their best to help, sometimes against big problems that they’ve got no control over.
“Service with Respect is about treating staff trying to help with understanding and patience. Nothing gets resolved quicker by shouting or being angry. At the end of the day, all everyone wants is to fix anything that’s gone wrong as quickly as possible.”
The Service with Respect campaign has already featured on national TV news and in the press. It is also backed by a whole host of familiar brands.