believe in digital: money and benefits advice at your fingertips | believe housing

Monday, 18 January

Coronavirus update

To ensure the safety of our customers and colleagues, we will only be handling essential repairs requests until further notice. Please be assured that any non-emergency appointments will be rescheduled as soon as possible.  We apologise for any inconvenience.

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believe in digital: money and benefits advice at your fingertips

13 November 2020 - Latest news, customer app

Did you know that you can access our Money Matters service through our customer app?

Accessing our debt and financial advice services through our customer app is a pretty straight forward process. Follow the steps below to find out how.

step one

Login to the app, or if you do not already have an account, you can register for one.

To register, you will need your tenancy number, which can be found on rent statements and letters we’ve sent you.

If you have forgotten your login details, you can choose “Forgot Password” to help you login to your account.

step two

Once you’ve logged into the app, you’ll be greeted with a menu.

From this menu, select “money and benefits advice”.

step three

Next, the app will ask you to select one of the following options:

  • bedroom tax
  • request benefits advice
  • request money advice
  • universal credit.

Select whichever option applies.

step four

Next, the app will ask you to select an address to make your request from.

This is in case you rent multiple properties from us – for example, a house and a garage.

Please make sure you select the right property address for any requests to be carried out.

Then, click “Next” to continue.

step five

The app will ask you to confirm you are looking for advice on your chosen option – tick “yes”.

Then, please provide a brief description of what support you are looking for.

This could be “help with budgeting”, “advice on benefits” or “I am struggling to pay my rent”, for example.

If you chose bedroom tax as an option, the app will also ask you if you are on Universal Credit. Please select, yes or no.

Once completed, click “finish” and your query will be processed within five working days.

Haven’t download our customer app yet?

Downloading the believe housing customer app couldn’t be simpler … the app is free and enables you to access a wide range of services at a time and place that is convenient for you. You can download the app on the App Store or Google Play.

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