Did you know that you can access our Money Matters service through our customer app?
Accessing our debt and financial advice services through our customer app is a pretty straight forward process. Follow the steps below to find out how.
Login to the app, or if you do not already have an account, you can register for one.
To register, you will need your tenancy number, which can be found on rent statements and letters we’ve sent you.
If you have forgotten your login details, you can choose “Forgot Password” to help you login to your account.
Once you’ve logged into the app, you’ll be greeted with a menu.
From this menu, select “money and benefits advice”.
Next, the app will ask you to select one of the following options:
- bedroom tax
- request benefits advice
- request money advice
- universal credit.
Select whichever option applies.
Next, the app will ask you to select an address to make your request from.
This is in case you rent multiple properties from us – for example, a house and a garage.
Please make sure you select the right property address for any requests to be carried out.
Then, click “Next” to continue.
The app will ask you to confirm you are looking for advice on your chosen option – tick “yes”.
Then, please provide a brief description of what support you are looking for.
This could be “help with budgeting”, “advice on benefits” or “I am struggling to pay my rent”, for example.
If you chose bedroom tax as an option, the app will also ask you if you are on Universal Credit. Please select, yes or no.
Once completed, click “finish” and your query will be processed within five working days.