believe in digital: our services at your fingertips | believe housing

Monday, 18 January

Coronavirus update

To ensure the safety of our customers and colleagues, we will only be handling essential repairs requests until further notice. Please be assured that any non-emergency appointments will be rescheduled as soon as possible.  We apologise for any inconvenience.

more info

believe in digital: our services at your fingertips

14 October 2020 - Latest news, customer app

Have you downloaded our customer app?

You can request a repair, pay your rent, check your balance and much more.

Creating an account and logging into our customer app is a pretty straight forward process. Follow the steps below, or watch the video, to find out how.

step one

You can login to our customer app using your email address and password.

If you do not already have an account, you can register for one quickly and easily.

To register, you will need your tenancy number, which can be found on rent statements and letters we’ve sent you.

To begin, click ‘register’.

step two

Firstly, you’ll be greeted with our privacy statement.

By registering for our app, you are confirming that you understand and agree.

To continue, click ‘next’ to opt-in and register.

step three

You will then be asked to confirm that you have read and understood our privacy policy, and agree to the use of your data in relation to the app.

To proceed with your registration, select ‘yes’ and click ‘next’ to continue.

step four

The easiest way to register for the app is with your tenancy number.

This can be found on any rent statements or letters you may have received from us.

If you know your tenancy number, select ‘yes’ and click next to continue.

If you do not know your tenancy number, select ‘no’ and the app will prompt you to call us on 0300 1311 999.

step five

The app will then ask you to:

  • enter your tenancy number.
  • provide your email address.
  • enter your telephone number without spaces.
  • enter your date of birth.
  • create a password and re-enter it.

Once you’ve completed these fields, click ‘next’ to finish registering your account.

Please note, passwords must be at least six characters long and contain at least one lower case letter and at least one digit, capital letter or symbol.

step six

You can now log into the app, using your email address and the password you just created.

If you have forgotten your login details, you can choose “Forgot Password” to help you login to your account.

Here, you can verify your email address and your date of birth to request a new password.

If you require any further assistance logging in, unlocking your account or resetting your password, you can call us by using the ‘call believe housing’ button.

Haven’t download our customer app yet?

Downloading the believe housing customer app couldn’t be simpler … the app is free and enables you to access a wide range of services at a time and place that is convenient for you. You can download the app on the App Store or Google Play.

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