Did you know that you can give a family member or friend permission to discuss your account with us through our customer app?
Submitting a permission to discuss request is a pretty straightforward process.
Follow the steps below to find out how.
You can login to our customer app using your email address and password.
If you do not already have an account, you can register for one quickly and easily.
To register, you will need your tenancy number, which can be found on rent statements and letters we’ve sent you.
Once you’ve logged into the app, you’ll be greeted with a menu.
From this menu, select “Manage your home”.
You’ll then be greeted with a few options:
- request contents insurance
- home alterations
- request contact
- permission to discuss.
Select “Permission to Discuss” to continue.
The app will then ask you to select an address to make your request from.
This is in case you rent multiple properties from us – for example, a house and a garage.
Please make sure you select the right property address for any requests to be carried out.
Then, click “Next” to continue.
The app will then ask you if you have a joint tenancy.
Please be aware that if you do have a joint tenancy, we will need signatures from both tenants to submit your request.
Select “yes” or “no”, then click “next” to continue.
You will then be greeted with an overview of your information and contact details.
- your name
- your address
- your rent account number
- your telephone number.
Please check the information is correct, and click “next” to continue.
You will then be asked to supply information for you nominated contact.
You will need to supply:
- their name
- their address
- their telephone number
- their relationship to you e.g. friend, brother, cousin.
- their date of birth
- a password which will be used for security checks.
Please supply this information and click “next” to continue.
You will then be asked to sign to submit your request.
If you have a joint tenancy, both tenants will be required to sign in order to continue.
Sign in the box and “click” finish to submit your request.
Please note: if you no longer wish us to speak with a nominated contact, you should let us know as soon as possible.