believe in digital: permissions at your fingertips | believe housing

Wednesday, 24 February

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After the announcement of the national roadmap on gradually easing coronavirus restrictions, we are currently looking at the detail of the plan and working out when it will be appropriate to reintroduce services such as non-essential repairs. We’ll provide a detailed update as soon as possible.

believe in digital: permissions at your fingertips

22 February 2021 - Latest news

Did you know that you can give a family member or friend permission to discuss your account with us through our customer app?

Submitting a permission to discuss request is a pretty straightforward process.

Follow the steps below to find out how.

step one

You can login to our customer app using your email address and password.

If you do not already have an account, you can register for one quickly and easily.

To register, you will need your tenancy number, which can be found on rent statements and letters we’ve sent you.

step two

Once you’ve logged into the app, you’ll be greeted with a menu.

From this menu, select “Manage your home”.

step three

You’ll then be greeted with a few options:

  • request contents insurance
  • home alterations
  • request contact
  • permission to discuss.

Select “Permission to Discuss” to continue.

step four

The app will then ask you to select an address to make your request from.

This is in case you rent multiple properties from us – for example, a house and a garage.

Please make sure you select the right property address for any requests to be carried out.

Then, click “Next” to continue.

step five

The app will then ask you if you have a joint tenancy.

Please be aware that if you do have a joint tenancy, we will need signatures from both tenants to submit your request.

Select “yes” or “no”, then click “next” to continue.

step six

You will then be greeted with an overview of your information and contact details.

This includes:

  • your name
  • your address
  • your rent account number
  • your telephone number.

Please check the information is correct, and click “next” to continue.

step seven

You will then be asked to supply information for you nominated contact.

You will need to supply:

  • their name
  • their address
  • their telephone number
  • their relationship to you e.g. friend, brother, cousin.
  • their date of birth
  • a password which will be used for security checks.

Please supply this information and click “next” to continue.

step eight

You will then be asked to sign to submit your request.

If you have a joint tenancy, both tenants will be required to sign in order to continue.

Sign in the box and “click” finish to submit your request.

Please note: if you no longer wish us to speak with a nominated contact, you should let us know as soon as possible.

Haven’t download our customer app yet?

Downloading the believe housing customer app couldn’t be simpler … the app is free and enables you to access a wide range of services at a time and place that is convenient for you. You can download the app on the App Store or Google Play.

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