believe in digital: repairs at your fingertips | believe housing

Wednesday, 24 February

coronavirus update

After the announcement of the national roadmap on gradually easing coronavirus restrictions, we are currently looking at the detail of the plan and working out when it will be appropriate to reintroduce services such as non-essential repairs. We’ll provide a detailed update as soon as possible.

believe in digital: repairs at your fingertips

15 September 2020 - Latest news, customer app



Did you know that you can now book your repairs through our customer app?

Reporting and booking repairs through our customer app is a pretty straight forward process. Follow the steps below to find out how.


step one

Login to the app, or if you do not already have an account, you can register for one.

To register, you will need your tenancy number, which can be found on rent statements and letters we’ve sent you.

If you have forgotten your login details, you can choose “Forgot Password” to help you login to your account.


step two

Once you’ve logged into the app, you’ll be greeted with a menu.

From this menu, select “repairs”.

step three

Once in the repairs section, select “report a repair”.

Note: you can view any previous repairs by selecting your repairs history.

step four

Next, the app will ask you to select an address to report your repair from.

This is in case you rent multiple properties from us – for example, a house and a garage.

Please make sure you select the right property address for any repairs to be carried out.

Then, click “Next” to continue.

step five

Is it an emergency repair?

Repairs logged through the app are responded to within normal working hours.

Emergency repairs are issues that pose a threat to your health, safety or security.

If you think your repair is an emergency, call us on 0300 1311 999.

If your repair is not an emergency, then select “no” and tap “Next” to continue.

step six

Now, you can diagnose your repair.

The next section will ask for specific details about your repair and what work we will need to carry out.

Click “Press here to report your repair” to continue.

step seven

Here, the app will give you a list of options to choose from.

In this example, we are going to report a faulty shower with a leaking tray.

Select “shower”, or whichever option is applicable to your repair.

Once you’ve selected what your repair relates to, the app will ask you specifically what needs repairing.

Go through and choose the relevant options for your repair.

step eight

Once you’ve diagnosed your repair, the app will give you a summary of your selections.

If you think you’ve made a mistake, you can select “Press here to re-diagnose your problem”.

If your problem was not covered, please call us on 0300 1311 999 during office hours.

If this information is correct, tap “Next” to confirm and book your repair.

Haven’t download our customer app yet?

Downloading the believe housing customer app couldn’t be simpler … the app is free and enables you to access a wide range of services at a time and place that is convenient for you. You can download the app on the App Store or Google Play.

latest news

believe in digital: permissions at your fingertips

Did you know that you can give a family member or friend permission to discuss your account with us through our customer app? Submitting a permission to discuss request is a pretty straightforward process. Follow the steps …

read more

customer app update

**update** The technical issues we were experiencing with our customer app have now been resolved. Due to this issue you may have been unable to login to our app for a short period of time. We apologise for …

read more

Last chance for grants

Community groups have just weeks left to apply for grants from a successful County Durham funding programme. Food banks, sports clubs, schools and charities are being urged to apply for the last batch of grants from …

read more
Skip to toolbar