Did you know that you can contact us, send comments or compliments, or make a complaint through our customer app?
Contacting us via our app is a pretty straight forward process.
Follow the steps below to find out how.
You can login to our customer app using your email address and password.
If you do not already have an account, you can register for one quickly and easily.
To register, you will need your tenancy number, which can be found on rent statements and letters we’ve sent you.
Once you’ve logged into the app, you’ll be greeted with a menu.
From this menu, select “Contact Us”.
You will then be given the following options:
- comment or suggestion
- compliment us
- make a complaint
- send my identification
- call us.
Select the relevant option to continue.
If you selected to send us a comment, suggestion or compliment, you will be asked to select a topic from the following options:
- your rent
- your tenancy
- a repair
You will then be asked to provide some additional information and confirm whether you have contacted us about this before.
Select “yes” or “no”, and tap “finish” to continue.
If you selected to contact us about a complaint, the app will ask you to select an address to make your request from.
This is in case you rent multiple properties from us – for example, a house and a garage.
Please make sure you select the right property address for any requests to be carried out.
Then, click “Next” to continue.
The app will ask you if your complaint is in relation to antisocial behaviour.
Select “yes” or “no”, then click “next” to continue.
If you chose to send us your identification, the app will ask you the reason for sending these details.
You can chose from the following options:
- housing application
- any other reason.
Select the relevant option and click “finish” to continue.
If you chose to send call us, the app will provide you with our office opening hours.
To call us, you can press the “call believe housing” button.