believe in digital: requests at your fingertips | believe housing

Wednesday, 24 February

coronavirus update

After the announcement of the national roadmap on gradually easing coronavirus restrictions, we are currently looking at the detail of the plan and working out when it will be appropriate to reintroduce services such as non-essential repairs. We’ll provide a detailed update as soon as possible.

believe in digital: requests at your fingertips

14 January 2021 - Latest news, customer app

Did you know that you can contact us, send comments or compliments, or make a complaint through our customer app?

Contacting us via our app is a pretty straight forward process.

Follow the steps below to find out how.

step one

You can login to our customer app using your email address and password.

If you do not already have an account, you can register for one quickly and easily.

To register, you will need your tenancy number, which can be found on rent statements and letters we’ve sent you.

step two

Once you’ve logged into the app, you’ll be greeted with a menu.

From this menu, select “Contact Us”.

step three

You will then be given the following options:

  • comment or suggestion
  • compliment us
  • make a complaint
  • send my identification
  • call us.

Select the relevant option to continue.

step four

If you selected to send us a comment, suggestion or compliment, you will be asked to select a topic from the following options:

  • your rent
  • your tenancy
  • a repair
  • other.

You will then be asked to provide some additional information and confirm whether you have contacted us about this before.

Select “yes” or “no”, and tap “finish” to continue.

step five

If you selected to contact us about a complaint, the app will ask you to select an address to make your request from.

This is in case you rent multiple properties from us – for example, a house and a garage.

Please make sure you select the right property address for any requests to be carried out.

Then, click “Next” to continue.

step six

The app will ask you if your complaint is in relation to antisocial behaviour.

Select “yes” or “no”, then click “next” to continue.

step seven

If you chose to send us your identification, the app will ask you the reason for sending these details.

You can chose from the following options:

  • housing application
  • any other reason.

Select the relevant option and click “finish” to continue.

step eight

If you chose to send call us, the app will provide you with our office opening hours.

To call us, you can press the “call believe housing” button.

Haven’t download our customer app yet?

Downloading the believe housing customer app couldn’t be simpler … the app is free and enables you to access a wide range of services at a time and place that is convenient for you. You can download the app on the App Store or Google Play.

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