believe in digital: your rent at your fingertips | believe housing

Monday, 11 January

Coronavirus update

To ensure the safety of our customers and colleagues, we will only be handling essential repairs requests until further notice. Please be assured that any non-emergency appointments will be rescheduled as soon as possible.  We apologise for any inconvenience.

more info

believe in digital: your rent at your fingertips

7 January 2021 - Latest news, customer app

Did you know that you can pay your rent, view your rent balance, request statements and much more with our customer app?

Managing your rent with our app is a pretty straight forward process.

Follow the steps below to find out how.

step one

You can login to our customer app using your email address and password.

If you do not already have an account, you can register for one quickly and easily.

To register, you will need your tenancy number, which can be found on rent statements and letters we’ve sent you.

step two

Once you’ve logged into the app, you’ll be greeted with a menu.

From this menu, select “Rent”.

step three

You will then be given the following options:

  • pay your rent
  • balance and transactions
  • request a statement
  • request Direct Debit
  • arrears query.

Select the relevant option to continue.

In this example, we’ll show you how to pay your rent.

step four

Next, the app will ask you to select an address to make your request from.

This is in case you rent multiple properties from us – for example, a house and a garage.

Please make sure you select the right property address for any requests to be carried out.

Then, click “Next” to continue.

step five

You will then be greeted with a link to make your payment.

Payments can be made 24 hours a day using our payment website.

Please note: you will need your tenancy reference number to make a payment.

To continue, click “Pay your rent here”.

step six

The app will then redirect you to the our payment website.

Enter your tenancy reference number and the amount you want to pay, the click “pay” to proceed with your payment.

Haven’t download our customer app yet?

Downloading the believe housing customer app couldn’t be simpler … the app is free and enables you to access a wide range of services at a time and place that is convenient for you. You can download the app on the App Store or Google Play.

latest news

believe in digital: requests at your fingertips

Did you know that you can contact us, send comments or compliments, or make a complaint through our customer app? Contacting us via our app is a pretty straight forward process. Follow the steps below to find …

read more

no excuse for domestic abuse

Experts in preventing domestic abuse and working with survivors have issued a reminder about ways to report an issue during the latest coronavirus lockdown. The nationally-accredited Safer Neighbourhoods Team at believe housing is urging people not …

read more

essential work prioritised during lockdown

believe housing has returned to carrying out only essential work inside of homes to ensure safety following the latest government coronavirus restrictions. Safety critical work inside homes will be prioritised by believe housing during the new …

read more
Skip to toolbar