believe in digital: your tenancy at your fingertips | believe housing

Monday, 18 January

Coronavirus update

To ensure the safety of our customers and colleagues, we will only be handling essential repairs requests until further notice. Please be assured that any non-emergency appointments will be rescheduled as soon as possible.  We apologise for any inconvenience.

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believe in digital: your tenancy at your fingertips

18 November 2020 - Latest news, customer app

Did you know that you can update your details quickly and easily with our customer app?

Updating your tenancy information, such as contact details, is a pretty straight forward process. Follow the steps below to find out how.

step one

You can login to our customer app using your email address and password.

If you do not already have an account, you can register for one quickly and easily.

To register, you will need your tenancy number, which can be found on rent statements and letters we’ve sent you.

step two

Once you’ve logged into the app, you’ll be greeted with a menu.

From this menu, scroll down and select “change my details”.

step three

To protect your data, the app will now carry out a security check.

You will be asked to enter your password before you can proceed.

Enter your password, then click “check password” to continue.

step four

Once you’ve passed the security check, you will be given the following options:

  • change my email address
  • change my phone number(s).

Select the relevant option and click “next” to continue.

step five

If you asked to change your email address, the app will ask you to enter the new address that you wish to use.

Fill in the email address and click “request email address change” to make your request and update our records.

Please note: this will only update the main email address we hold for you and won’t affect the email address that you use to log into the app.

step six

If you opted to update your phone number(s), you will be given the option to change the following:

  • your home number
  • your mobile number
  • your work number.

Fill in the relevant contact numbers and click “request phone number change” to make your request and update our records.

Haven’t download our customer app yet?

Downloading the believe housing customer app couldn’t be simpler … the app is free and enables you to access a wide range of services at a time and place that is convenient for you. You can download the app on the App Store or Google Play.

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