believe in digital: your voice at your fingertips | believe housing

Tuesday, 27 July

coronavirus update

The latest changes in coronavirus restrictions have created new challenges for our repairs service, with more than 10% of our frontline staff being asked to isolate.

We’ve made some temporary changes to services and from Tuesday, 20 July, we will only be handling essential repairs requests until further notice.

We apologise for any inconvenience this may cause.

These changes will be reviewed weekly and a full repairs service will be resumed as soon as possible.

more info

believe in digital: your voice at your fingertips

22 March 2021 - Latest news

Did you know that you can engage with us through our customer app, and set your communication preferences?

Becoming an involved customer is a really straightforward process, and it means you can directly contribute to our work and decisions.

Follow the steps below to find out how.

step one

You can login to our customer app using your email address and password.

If you do not already have an account, you can register for one quickly and easily.

To register, you will need your tenancy number, which can be found on rent statements and letters we’ve sent you.

step two

Once you’ve logged into the app, you’ll be greeted with a menu.

From this menu, scroll down and select “Customer Engagement”.

step three

You’ll then be greeted with a few options to set your contact preferences.

By engaging with us, you can directly influence our decisions and the way we work, based on your own experiences.

You can choose to engage with us:

  • digitally
  • face to face
  • via telephone.

Select which options you would like and click “finish” to continue.

Haven’t download our customer app yet?

Downloading the believe housing customer app couldn’t be simpler … the app is free and enables you to access a wide range of services at a time and place that is convenient for you. You can download the app on the App Store or Google Play.

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