christmas opening times | believe housing

christmas opening times

22 December 2021 - Latest news

During the Christmas break only emergency calls will be taken.

Our customer hub will be open as normal until 12 noon on Friday, 24 December. Our standard ‘out of hours’ emergency service will then be in place throughout the festive period.

If you need to report an emergency repair or have another housing-related query during this time, please call 0300 1311 999.

We will reopen from 8.30am on Tuesday, 4 January 2022.

Please note that the Christmas closure will apply across all our methods of contact including, email, social media and our customer app.

While we’re closed please remember that other organisations are still available should you need support in an emergency.


They include:

The Samaritans

Dementia Friends


Wear Valley Women’s Aid


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