coronavirus update from bill fullen | believe housing

coronavirus update from bill fullen

4 November 2020 - Latest news, Coronavirus

For many of us, this pandemic continues to be the biggest challenge of our lives in some shape or form.

Whether it’s the impact coronavirus has had on work, the challenge of dealing with prolonged isolation during lockdowns, or if you’ve been one of the many who have tragically lost a friend or loved one; it has not been an easy year.

The only way we can get through it is by coming together to make things as bearable as we can. And that’s what we’re doing at believe housing.

I fully understand that for many people the idea of asking their landlord for help with something that’s perhaps not directly related to their home is an odd one. But that’s what housing associations, like believe housing, are all about. Genuinely, we are here to help.

 

If you’ve got money worries because of the pandemic, talk to us. Throughout the whole coronavirus situation we’ve helped hundreds of tenants find ways to get through financial problems.

If you find yourself isolated, without the support you need and don’t know where to turn, give us a call. If we can’t help you directly, our friendly team will be able to source the right support to help you through.

And if you’ve really found yourself in a difficult place we have a team in place to listen, support and care for any of our customers who have mental health concerns. They’re only at the other end of the phone.

We won’t just be waiting for you to call us though. Don’t be alarmed if you receive a call from one of the team at believe housing, we’re genuinely just checking that you’re ok. During the last nationwide restrictions, we made thousands of calls just to make sure our customers were alright. We’re going to be doing the same again this time.

I’d also like to be clear that, as it stands, we can still carry out repairs and safety related work within the government guidance during the lockdown.

The latest guidance is very clear that qualified tradespeople should still access your home wherever possible to carry out essential safety work. This includes gas and electrical safety checks in your home.

We will of course work with any customers who are suffering from coronavirus symptoms, are isolating or shielding, to rearrange safety checks. But it’s vitally important that you work with us to ensure these checks are carried out.

Finally I’d like to remind all of our customers again that so many of our services are now available digitally, either online or using the believe housing app.

You can find the believe housing customer app on the App Store or Google Play.

We’re not turning our back on customers who have to contact us by phone, far from it. But every report, payment or request carried out digitally, means we have more time and resources to dedicate to our customers who really need our time on the phone.

For the latest coronavirus guidance in your area, please visit the NHS website.

Best wishes

Bill Fullen

Chief Executive

believe housing

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