Coronavirus update: Peterlee customer service centre closure | believe housing

Coronavirus update: Peterlee customer service centre closure

18 March 2020 - Latest news, Coronavirus

Due to the ongoing Coronavirus (COVID-19) situation, our Peterlee Customer Service Centre is closed until further notice.

We recognise that meeting face to face personalises the services we offer to our customers. However, taking government guidelines into consideration, we are looking to minimise non-essential face to face contact. The safety of our customers and colleagues is our top priority throughout this difficult period.

If you have any housing-related queries or would like assistance, our Customer Service Team will continue to operate as normal.  You can contact us on 0300 1311 999, by emailing hello@believehousing.co.uk , using the customer app, or through our online form.

Please take some time to visit our Coronavirus page for more information about the measures we are taking minimise the spread of the virus.

We’ve also updated our frequently asked questions about Coronavirus.

 

latest news

believe housing teams up with ENGIE for Recycling Week

For National Recycling Week, believe housing and ENGIE have teamed up to showcase the work they do to support the environment through recycling. Working together on a ten-year, £138 million, contract of internal and external works, …

read more

believe housing teams with council to tackle anti-social behaviour

believe housing has teamed up with Durham County Council’s trading standards team to tackle anti-social behaviour and crime that could affect the housing association’s homes and customers. Under this agreement, the council’s trading standards officers will …

read more

our customer app: repairs at your fingertips

Did you know that you can now book your repairs through our customer app? Reporting and booking repairs through our customer app is a pretty straight forward process. Follow the steps below to find out how.  

read more
Skip to toolbar