Customer magazine looks at coronavirus support | believe housing

Customer magazine looks at coronavirus support

28 April 2020 - Coronavirus, Latest news

Stories of how everyone from apprentice plumbers to dedicated community groups are working hard to help during the coronavirus crisis are just some of the articles in the latest believe housing customer magazine

News on how key services for believe housing customers are adapting to the challenges caused by the ongoing pandemic include the tale of how one home in rural Tow Law has become an unlikely hive of operations for believe housing thanks to some unusual home working arrangements.

One of four believe housing employees working safely from home in the same house, building surveyor Katharine Hedges has been able to continue with some of her own work as well as helping customers in other ways. “I’ve also been part of the team contacting vulnerable tenants. I’ve been calling to see if they need any extra help, or if we can help them access support to get essential things like medicines delivered,” Katharine said.

The April edition also includes details of one community group that has been going the extra mile to make sure that families in Shotton have extra support during the coronavirus situation. Shotton Community Hub have changed how they work entirely so that they could still help local people as part of the believe housing funded ‘Three Villages’ project. “We’re not the kind of people who will let something not work. We just go at it,” said Denise from the group. “It is a challenge, but we’ll overcome the challenge.”

There is important news of a new fund for community groups to help them provide extra support in the midst of the ongoing coronavirus challenges. Available now, the Coronavirus Crisis Fund will provide organisations with funding of up to £500 or £1,000 to quickly provide what their neighbourhoods need.

The magazine is also packed full of advice for customers on everything from finances to safety during these unprecedented times.

And finally, there’s the chance to learn more about the work of believe housing’s Values Group thanks to an interview with its Chair.

The latest issue of our digital magazine ‘believe housing news’ is available now.

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