essential work prioritised during lockdown | believe housing

Monday, 11 January

Coronavirus update

To ensure the safety of our customers and colleagues, we will only be handling essential repairs requests until further notice. Please be assured that any non-emergency appointments will be rescheduled as soon as possible.  We apologise for any inconvenience.

more info

essential work prioritised during lockdown

11 January 2021 - Latest news, Coronavirus

believe housing has returned to carrying out only essential work inside of homes to ensure safety following the latest government coronavirus restrictions.

Safety critical work inside homes will be prioritised by believe housing during the new coronavirus restrictions being introduced across England. This means that non-essential repairs and improvement work will be postponed, to minimise the need for believe housing staff or contractors to enter customer homes.

Key work like gas and electrical safety checks and any work that is needed to reduce the risk of harm to customers will still be carried out as a matter of priority. All appropriate personal protective equipment (PPE) will be used during this essential work.

Director of Property Repairs at believe housing, Rachel Cox, said: “Having looked fully at the latest government guidance, returning to essential repairs only is the right thing to do now.

“We’ll still be providing a full 24 hours emergency repair service for anything that is safety critical. And we’ll still be ensuring that all of the gas and electrical installations in homes are safe to use. These inspections are a legal requirement and are more important to safety than ever now that we’re all spending more time indoors.

We want to keep everyone as safe as possible by postponing a lot of routine repair jobs until many of the higher risks currently associated with coronavirus have passed.”

The change to essential repairs is being brought into place immediately on Wednesday, 6 January.

The revision will see every possible use made of alternatives to help customers keep their home in good repair during the coronavirus lockdown. This includes an extensive suite of self-help videos that talk customer through a series of simple tasks around the house. Repairs staff will also be contacting customers who have reported a repair to talk through the problem in detail and try to solve the issue over the phone or video call.

Scheduled upgrade works to home interiors will also be paused during the current lockdown. Any work that has already begun will be made safe.

Many other services will also continue to be provided remotely using the latest video calling and remote working technology.

Repairs to empty homes awaiting a new tenant will still go ahead for the foreseeable future. Work on new-build homes is also continuing. This means that customers awaiting their new home should not be severely impacted. Socially distanced and video call home viewings will still be taking place, in line with all government guidance.

Director of Neighbourhoods and Customer Experience, Ian Porter, added: “The safety of our customers and staff has been our top priority throughout the coronavirus pandemic, and that is not going to change.

“The changes we’re making to services have all been designed to ensure that any risks from coronavirus are minimised as much as physically possible. But I want to make it very clear that we are still here for customers. We’ll be making regular calls to our more vulnerable tenants and making full use of the technology available to provide support and advice to anyone who needs it.”

latest news

believe in digital: requests at your fingertips

Did you know that you can contact us, send comments or compliments, or make a complaint through our customer app? Contacting us via our app is a pretty straight forward process. Follow the steps below to find …

read more

no excuse for domestic abuse

Experts in preventing domestic abuse and working with survivors have issued a reminder about ways to report an issue during the latest coronavirus lockdown. The nationally-accredited Safer Neighbourhoods Team at believe housing is urging people not …

read more

new home brings family together

A nurse is now able to give more support to her daughter and granddaughter thanks to a brand new believe housing home. Susan Mushens needed to move from Easington Village so that she could be closer …

read more
Skip to toolbar