Free course will help tenants to scrutinise housing services | believe housing

Free course will help tenants to scrutinise housing services

5 January 2016 - Latest news

County Durham tenants are being invited to take part in a free course that will help them to dissect and digest housing performance.L_R Dale & Valley Homes’ Sam Brennand, Durham City Homes’ Jean Steel, and East Durham Homes’ Peter Eldrett

‘Understanding Housing Management Performance Information’ is being hosted by Dale & Valley Homes, Durham City Homes and East Durham Homes, and explores how scrutiny fits with other forms of tenant involvement.

By taking part in this interactive session, on Wednesday, 13 January between 10am and 4pm, attendees will have a better understanding of housing facts and figures, which in turn will help them to question how services are delivered.

As part of the believe housing, the three local landlords are encouraging customers already involved in monitoring performance, service improvements, scrutiny and inspections to take part.

Peter Eldrett, Customer Involvement Manager at East Durham Homes in Peterlee where the course will be hosted, said: “This is a great opportunity for customers to learn about how housing performance is monitored, and what all these numbers really mean in terms of the services they receive.

“It is ideal for anyone who is already involved, or in fact is interested in, examining the housing sector and the workings of their local landlord.”

Lunch will be provided and help to attend the course, such as transport, is available.

For more information contact customerinvolvement@eastdurhamhomes.co.uk or call 0800 032 0835.

Photo above: (left to right) Dale & Valley Homes’ Sam Brennand, Durham City Homes’ Jean Steel, and East Durham Homes’ Peter Eldrett work to involve tenants in housing services across the county

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