housing provider looking for customers’ views

6 November 2018 - Latest news

One of the north east’s largest housing associations is carrying out a major survey to find out what customers think of their homes and the services they receive.

 believe housing will be undertaking a telephone survey of its customers over the course of five weeks, beginning this week.

Around 1,000 tenants will be contacted, with calls lasting around 10 minutes. Questions will delve into customers’ experiences of living in a believe housing property.

The calls will be made by The Leadership Factor, on behalf of the group, during the daytime and evening.

believe housing Head of Strategy and Performance, Louise Taylor, said: “This survey will provide us with vital feedback to help us improve the experience people have in their homes and neighbourhoods.”

For more information on the survey contact engagement@cdhg.co,uk

latest news

Affordable homes open day calls at Station Town

Station Town is the destination for believe housing’s first open day for affordable housing, which could see attendees pick up the keys to their new home in one day.  believe housing, formerly County Durham Housing Group, …

Affordable home construction scheme set to hit 700

A major programme of affordable home building by one of the region’s largest housing associations has been expanded to 700 homes across the north east. New low-cost housing is set to be built across County Durham …

community grant panel on the lookout for its newest recruit

A position has opened up for a new member to represent the East Durham area on our community grant panel. The panel is made up of nine believe housing customers, with three representatives for each area …

Skip to toolbar