Tony Jones, Repairs and Property Experience Manager at believe housing said: “We’re receiving a high number of repair requests at present. Some work is also taking longer due to the necessary measures in place to protect our customers and staff during the coronavirus pandemic.
“We’re working hard to bring in temporary resources from elsewhere in order to improve the situation as quickly as possible and expect the situation to be only short-term.
“In the meantime, I apologise to anyone who is inconvenienced by the delays. We will continue to prioritise the most urgent repairs to ensure the safety of our customers. The quickest way to book an appointment is still by using the believe housing customer app.”