improvements to the customer experience

improvements to the customer experience

7 March 2018 - Latest news

At believe housing, we are always looking at ways to make our services more efficient and effective, and improve the customer experience overall.

In the coming weeks we will be carrying out some major work to introduce our new housing management IT system, which will ensure in the future we can offer a more modern and flexible service to suit our customers’ diverse needs.

some key dates

 In order to keep disruption to a minimum, we will complete the main bulk of this work over the Easter break, between Tuesday, 27 March and Tuesday, 3 April. We anticipate that there may be some slight delays to some services around this time, particularly repairs.

Be assured that all emergency repairs will still be treated as priority during this period. There may just be a small interruption to other repairs appointments. Our advisors will keep you fully informed should you need to contact us during this time.

how to contact the group

You can continue to contact us online or by calling:

  • Dale & Valley Homes: 0800 083 0333
  • Durham City Homes: 0800 068 0013
  • East Durham Homes: 0800 032 0835

Thank you for your co-operation.

latest news

Lockdown advice brings big results

Advice on benefits during the coronavirus pandemic has left housing customers nearly £400,000 better off, despite everyone working from home. Welfare benefits experts at believe housing have helped customers to access £391, 660 in unclaimed benefits …

read more

email prize draw winners

Thank you to everyone who has taken the time to provide their email address, this will help us to keep in touch with you digitally and ensure we are getting important information to you as …

read more

New video: our work continues

We've been working hard to support customers and communities during the coronavirus pandemic. Our new video aims to keep our customers informed about some of the work we’ve been doing to deliver services to keep you …

read more
Skip to toolbar