believe housing is inviting organisations to tender for the fulfilment, management and analysis of a comprehensive survey of around 22,000 tenants.
The STAR (survey of tenants and residents) will take place over a two-year period – 50% of customers during the summers of 2015 and 2016 respectively – and will ask Dale & Valley Homes, Durham City Homes and East Durham Homes tenants what they think of the group’s services to help identify future improvements.
The successful organisation will be required to undertake both surveys, collate all data and present the results to our boards, employees and customers.
You can find all relevant background information and documents to complete below:
- ITT schedule 1 – Instructions to Bidders and Evaluation Methodology
- ITT Schedule 2 – Contract
- ITT Schedule 3 – Tender Response Document
- Initial draft survey questions
Interested parties should download the documents above, complete all relevant information and email to firstname.lastname@example.org no later than 12 noon on Monday, 15 June 2015.
Alternatively, you can send your submission to:
STAR survey – tender submission
Group Director of Finance and Resources
believe housing Ltd
Spectrum Business Park
IMPORTANT: all tenders must arrive on or before 12 noon on Monday, 15 June 2015, and that tenders left or sent otherwise than in accordance with the above requirements will be disregarded.
believe housing does not bind itself to accept the lowest or any tender.
believe housing terms and conditions form part of the tender documentation and will apply to any firm awarded this contract.
Any requests for clarification should be submitted no later than 12 noon on Wednesday, 10 June 2015 to email@example.com