Tenants of Durham City Homes will receive more efficient and cost effective services following a review of how people access the organisation’s resources.
From Friday, 1 April 2016, tenants will no longer be able to access Durham City Homes’ services at the city’s Clayport Customer Access Point after a review found that the majority of tenants preferred to contact the landlord by phone or online.
Customer Service and Support Manager, Helen Thompson, said: “Historically, we’ve had an agreement with Durham County Council to use the access point at Clayport for tenants to make enquiries and payments.
“But when we reviewed the number of people using the access point, we found that this facility was vastly underused and is no longer our tenants’ preferred way to contact us.
“Our tenants can access information by visiting our website and can speak to us directly on our freephone number 0800 068 0013.
“For those tenants who need face-to-face help, we have employees out and about across the county on a daily basis who can visit people at their homes.
“This means that we can help tenants while providing services that offer them more value for money overall.”