Latest appointment puts people at the heart of housing organisation | believe housing

Latest appointment puts people at the heart of housing organisation

27 October 2015 - Latest news

Louise Shillinglaw

believe housing’s latest recruit will empower the workforce to go that extra mile.

Louise Shillinglaw has recently been appointed as Head of People and Organisational Development to lead both the group-wide human resources function and cultural build.

She brings more than 20 years’ experience within the sector, including time within the manufacturing industry, retail, utilities and education; and more recently running her own consultancy business.

Louise has extensive insight into the establishment of believe housing as she was originally appointed as part of the team that transferred the ownership and management of properties from Durham County Council to Dale & Valley Homes, Durham City Homes and East Durham Homes.

From an operational perspective Louise is now working to develop the group’s approach to managing its people resources, by widening the services offered to around 450 employees and embarking upon a cultural development programme.

She said: “The role offered me a fantastic opportunity to build something new that would maximize believe housing’s people and their potential – something I couldn’t refuse.

“As a group we believe in ‘Putting people at the heart of everything we do’, and by working with staff I see it as my role to both value the heritage of each individual organisation and bring people together to work towards a common business goal.

“And by involving employees in this journey, we can ensure as a group our tenants receive the best possible housing services.”

Louise is one of six new Heads of Service that have joined believe housing in recent months, as the organisation starts its quest to fulfil its ‘We believe in life without barriers’ vision.

For more information on the group visit or email

latest news

coronavirus statement from Bill Fullen

coronavirus – a message to you from Bill Fullen, Chief Executive.  As the coronavirus (also known as Covid-19) pandemic develops we want to assure you that the health, safety and well-being of our tenants, residents, customers …

important customer notice

Due to the ongoing coronavirus (Covid-19) situation, we will only be handling essential repairs requests until further notice. From today, (Monday, 23 March) we have suspended the self-appointing repairs section of our customer app to enable …

high volume of calls

Due to the ongoing Coronavirus (COVID-19) situation, we are currently experiencing a higher than normal volume of calls to our customer service contact centre. We are dealing with your enquiries as quickly as possible but please …

Skip to toolbar