Advice on benefits during the coronavirus pandemic has left housing customers nearly £400,000 better off, despite everyone working from home.
Welfare benefits experts at believe housing have helped customers to access £391, 660 in unclaimed benefits during the coronavirus lockdown.
believe housing has seen a significant increase in the number of customers looking for help as the impact of the coronavirus pandemic is felt on their finances.
believe housing Tenancy Sustainment Manager, Jayne Adamson, said: “The difficult circumstances many people have found themselves in due to the pandemic means that our customers need advice and support more than ever. The fact that we’re all working remotely has thrown up some challenges, but I’m pleased to say that we’ve met them all.”
One customer is more than £35,000 better off after a full benefit check was carried out. It was discovered that the customer was entitled to a severe disability premium but had not made a claim. Their claim was made thanks to a conference call and the backdated benefits have now been paid.
Another received more than £10,000 in backdated severe disability premium payments added to their Employment Support Allowance. A video call allowed the Tenancy Sustainment Team to work with the customer and the Department for Work and Pensions to discuss the unclaimed benefit, which was paid in full within days.
“The customers we’ve helped are overjoyed. Most of them are now much more financially secure in these unprecedented times.” Jayne added. “I’d really urge anyone who has concerns about their benefit claims, or finances in general to get in touch and let us see if we can help.”
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