Looking back at 2018/19 | believe housing

Looking back at 2018/19

30 September 2019 - Latest news

Our 2018/2019 Annual Report is out now, highlighting the activities that took place in the last financial year.

The report covers the period between April 2018 and March 2019, before we launched as believe housing.

It highlights our achievements based on our nine service standards, which are set across the following key themes:

  • paying your rent
  • finding a home
  • living in your neighbourhood
  • repairs and maintenance
  • safety in your home
  • supporting our customers
  • engagement and community investment
  • complaints and feedback
  • communication and information

During the year we helped 1,679 families into affordable homes, and we built 135 brand-new homes to help meet the ever-growing demand for low-cost housing in the north east.

We also spent more than £21m on repairs to existing properties and £10.7m on improving neighbourhoods. And we invested £16.5m on major improvements to homes including new roofs, kitchens, bathrooms and heating systems.

But it’s not just about bricks and mortar, our teams helped more than 1,400 people with welfare benefit advice and helped tenants claim £754,843.88 that they were entitled to.

Our community grant programme also supported 70 projects with funding of £32,520, while our Employability Team helped 16 customers into employment.

Overall satisfaction from customers in the services we provided during 2018/19 was 85.6%.

Chief Executive, Bill Fullen, said: “Last year was a momentous one for what is now believe housing. Our new-build programme really kicked into top gear and is providing high-quality homes in more communities than ever before. We’ve also worked really hard on the support we offer to new and existing tenants in these difficult financial times.

“Any annual report can only ever be a snapshot of what we’re delivering on a day-to-day basis. But I think customers will see that we’re making great progress towards our aim of helping more people live a life without barriers.”

Read the full report.

latest news

special edition now available

A special edition of believe housing’s online magazine providing information and advice for customers during the coronavirus situation has been published. The latest issue of ‘believe housing news’ is available now here and features full details …

coronavirus statement from Bill Fullen

coronavirus – a message to you from Bill Fullen, Chief Executive.  As the coronavirus (also known as Covid-19) pandemic develops we want to assure you that the health, safety and well-being of our tenants, residents, customers …

important customer notice

Due to the ongoing coronavirus (Covid-19) situation, we will only be handling essential repairs requests until further notice. From today, (Monday, 23 March) we have suspended the self-appointing repairs section of our customer app to enable …

Skip to toolbar