magazine features return of repairs | believe housing

Tuesday, 27 July

coronavirus update

The latest changes in coronavirus restrictions have created new challenges for our repairs service, with more than 10% of our frontline staff being asked to isolate.

We’ve made some temporary changes to services and from Tuesday, 20 July, we will only be handling essential repairs requests until further notice.

We apologise for any inconvenience this may cause.

These changes will be reviewed weekly and a full repairs service will be resumed as soon as possible.

more info

magazine features return of repairs

14 September 2020 - Latest news

The September edition of ‘believe housing news’ is packed full of information on services for customers and how they’re being made more accessible.

The return of internal non-emergency home repair work, and a large increase in the number of customers using the believe housing app as a result, is covered in detail.

This month’s digital magazine also features news of work starting on nearly 100 new affordable homes on a brown field site in Easington Village.

The latest edition includes details of how support from the Money Matters Team at believe housing was ‘life changing’ for customer, Lorraine from Peterlee.

“The peace of mind we have now has been life-changing, we can pay our bills and afford some additional luxuries, we have a totally different life now. The help and support believe housing provided has been amazing, even calling to check in on us during lockdown.” Lorraine said.

Other stories include a look at how believe housing’s support for the armed forces has gained national recognition, news of Gas Safety Week 2020 and the importance of keeping your appointment, plus a personal account of volunteering at a food bank during the coronavirus pandemic.

And finally, the September issue features the story of Derek, a former paramedic and forces veteran whose life has been transformed by a new bungalow in Seaham.

The latest issue of our digital magazine, ‘believe housing news’ is available now.

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