magazine focuses on latest coronavirus changes | believe housing

Tuesday, 27 July

coronavirus update

The latest changes in coronavirus restrictions have created new challenges for our repairs service, with more than 10% of our frontline staff being asked to isolate.

We’ve made some temporary changes to services and from Tuesday, 20 July, we will only be handling essential repairs requests until further notice.

We apologise for any inconvenience this may cause.

These changes will be reviewed weekly and a full repairs service will be resumed as soon as possible.

more info

magazine focuses on latest coronavirus changes

6 November 2020 - Latest news, Coronavirus

The November issue of ‘believe housing news’ brings customers up to date with services during the latest coronavirus restrictions.

The changes to combat Covid-19 are unlikely to have a major impact on how services like repairs and essential safety checks can be provided. But, believe housing is also increasing the support it offers to customers remotely.

Chief Executive of believe housing, Bill Fullen, said: “The only way we can get through it is by coming together to make things as bearable as we can. And that’s what we’re doing at believe housing.

“I fully understand that for many people the idea of asking their landlord for help with something that’s perhaps not directly related to their home is an odd one. But that’s what housing associations, like believe housing, are all about. Genuinely, we are here to help.”

The latest edition also includes news of how one of the key members of the team that continue to provide support to customers at times of crisis has been awarded an MBE. Jayne Adamson, who volunteers alongside her regular job, was presented with her MBE in the Queen’s birthday honours list.

And the November magazine features details of how more community groups are benefitting from believe housing funding. They include Easington Colliery project ‘Café Together’, which received a £500 grant to help them set up a takeaway option during the coronavirus pandemic.

Café Together project leader, Julie Laidler, said: “We are so grateful for the support we have received from believe housing. It has enabled us to find new ways of supporting people in the local community during Covid-19, by providing a meal, friendship and signposting to other organisations.”

And finally, the November issue includes lots of information about how believe housing customers can access services digitally. From the customer app, to the expanded range of ‘self-help’ videos for simple tasks around the home, believe housing is continuing to invest in providing services in innovative ways during the coronavirus pandemic.

The latest issue of our digital magazine, ‘believe housing news’ is available now

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