magazine highlights response | believe housing

Monday, 11 January

Coronavirus update

To ensure the safety of our customers and colleagues, we will only be handling essential repairs requests until further notice. Please be assured that any non-emergency appointments will be rescheduled as soon as possible.  We apologise for any inconvenience.

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magazine highlights response

7 January 2021 - Latest news, Coronavirus

The January issue of ‘believe housing news’ explains believe housing’s response to the latest coronavirus restrictions.

The latest nationwide coronavirus lockdown has brought further changes to how believe housing can provide services to customers. But essential, safety critical services remain the priority while support for tenants is being delivered in a host of different ways.

Chief Executive, Bill Fullen said: “As we enter another period of the most significant restrictions, it’s going to get tougher once more. It’s not the new year any of us might want, but we’re here again with support for our customers. And just like before, your safety, both physically and mentally, is our top priority.

“We have had to respond to the latest government restrictions by changing how we provide some services to customers. The changes are all designed to ensure we’re doing all we can to keep our customers, and our staff, safe during the latest phase of the pandemic as transmission of the virus increases again.”

The latest edition features full details of the services that have been paused to ensure safety following the new government coronavirus restrictions.

Safety critical work inside homes like gas and electrical safety checks and any work that is needed to reduce the risk of harm to customers will still take place. All appropriate personal protective equipment (PPE) will be used during this essential work.

This means that non-essential repairs and improvement work will be postponed, to minimise the need for believe housing staff or contractors to enter customer homes.

Director of Property Repairs, Rachel Cox, said: “Having looked fully at the latest government guidance, returning to essential repairs only is the right thing to do now.

“We’ll still be providing a full 24 hours emergency repair service for anything that is safety critical. We want to keep everyone as safe as possible by postponing a lot of routine repair jobs until many of the higher risks currently associated with coronavirus have passed.”

The January edition also features extensive information about support services available to believe housing customers and communities during the lockdown. They range from expert advice on money worries, to help with finding a new job and even funding for community groups. Using phone, email and video calling, all of the support normally available from believe housing is still being delivered, even while everyone is staying safe at home.

The latest issue of our digital magazine, ‘believe housing news’ is available now.

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