New app for new housing association | believe housing

New app for new housing association

7 May 2019 - Latest news

A recently relaunched housing association has launched a new app designed to make life simpler for tenants.

believe housing has unveiled a free new app that will make requesting repairs, paying rent and getting in touch much easier for residents.

The app, which is available for both Android and iOS smartphones, can be downloaded now from the App Store and Google Play. It will allow all primary and joint tenants of believe housing homes to access key information about their account at their fingertips.

Up to 18,000 families currently living in believe housing properties, which stretch from the Durham coast to the North Pennines, will benefit from the app. Formerly known as County Durham Housing Group, believe housing is one of the largest housing associations in the north east.

believe housing Director of Technology and Digital Solutions, Colin Tempest, said: “Being able to contact us easily is a major priority for our customers. Our new app will allow people to do just that.  Its design means it’s really straightforward to use, and of course it’s free.

“We know that so many of our tenants now have access to a smartphone. The chance to pay your rent or check your balance 24 hours a day will make a huge difference to anyone with a busy home life.

“This is one of the first changes we’ve been able to make to our services for tenants since we became believe housing, but it’s just a sign of things to come as we look to improve our offer to customers and expand what we do.”

Tenants can download and log in to the app using their tenancy number along with a few simple personal details.

For more information, call 0300 1311 999.

latest news

coronavirus statement from Bill Fullen

coronavirus – a message to you from Bill Fullen, Chief Executive.  As the coronavirus (also known as Covid-19) pandemic develops we want to assure you that the health, safety and well-being of our tenants, residents, customers …

important customer notice

Due to the ongoing coronavirus (Covid-19) situation, we will only be handling essential repairs requests until further notice. From today, (Monday, 23 March) we have suspended the self-appointing repairs section of our customer app to enable …

high volume of calls

Due to the ongoing Coronavirus (COVID-19) situation, we are currently experiencing a higher than normal volume of calls to our customer service contact centre. We are dealing with your enquiries as quickly as possible but please …

Skip to toolbar