New operating hours for group contact centre

10 April 2018 - Latest news

From this month, believe housing’s contact centre will operate under new opening hours.

Customers will be able to speak to a member of the team on:

  • Monday to Thursday from 8.30am to 5pm
  • Fridays 8.30am to 4.30pm.

There will no longer be a Saturday service.

An out of hours service will run outside of these times to handle all repairs requests and other emergency housing enquiries. Non-emergencies will be passed to group contact centre operatives to follow up the next working day.

The changes in times will serve peak call times to ensure there is minimal disruption to customers.

Tenants can continue to contact the group on:

Dale & Valley Homes: 0800 083 0333

Durham City Homes: 0800 068 0013

East Durham Homes: 0800 032 0835

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