New portal for believe housing customers | believe housing

Friday, 17 September

coronavirus update

We will be offering a full repairs service from Monday, September 20.

Temporary changes were put in place due to changing coronavirus restrictions.

Please be aware that a small number of appointments may still take slightly longer to complete due to materials shortages that are impacting all sectors.


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New portal for believe housing customers

26 July 2021 - Latest news, customer portal

A new online portal is set to make a series of day-to-day tasks easier for customers of one of the largest housing associations in the region.

The web-based portal has been purpose-built to help believe housing customers carry out regular tasks like checking their rent balance from the comfort of their home. Launched today, customers need only their tenancy number and personal details to make full use of the site.

It is the latest digital innovation by believe housing following the pioneering use of self-help videos, video calls to help customers complete simple repairs, and the existing customer app for smartphone users.

The new portal offers a more in-depth experience than an app, but shares much of the same user-friendly design. It offers the same functionality on PC, tablet and smartphone. Other features allow customers to report issues in their neighbourhood and ask about support with finding a new job or accessing welfare benefits.

believe housing Director of Technology and Digital Solutions, Colin Tempest, said: “More and more customers now choose to use digital methods of communication and that has only been accelerated during the coronavirus pandemic. That’s why we’ve focused so much on developing new technology like this customer portal.

“It’s been designed from the outset to make things as easy as possible for customers and will look familiar to anyone who has use our app, but the portal has many more in-depth features.

“Introducing more digital technology, means that we also have more time for any of our customers who perhaps aren’t as confident doing things online too.”

Earlier this year the County Durham-based housing association was recognised as one of the top-performing digital organisations in the sector by specialist outlet Housing Digital.

For more information visit our customer portal page.

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