New video: our work continues | believe housing

Tuesday, 27 July

coronavirus update

The latest changes in coronavirus restrictions have created new challenges for our repairs service, with more than 10% of our frontline staff being asked to isolate.

We’ve made some temporary changes to services and from Tuesday, 20 July, we will only be handling essential repairs requests until further notice.

We apologise for any inconvenience this may cause.

These changes will be reviewed weekly and a full repairs service will be resumed as soon as possible.

more info

New video: our work continues

3 July 2020 - Latest news, Coronavirus

We’ve been working hard to support customers and communities during the coronavirus pandemic.

Our new video aims to keep our customers informed about some of the work we’ve been doing to deliver services to keep you safe in your homes, while following the government’s guidelines.

In a time of unprecedented change, when the world had to do less, we believed in the power of more.

That has included:

  • making 10,481 welfare calls to customers offering extra support
  • helping customers access £391,660.97 of unclaimed benefits
  • carrying out 7,406 essential repair jobs.

You can find out more by clicking on the video above.

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