roofing and brickwork repairs now available through our app

Monday, 11 January

Coronavirus update

To ensure the safety of our customers and colleagues, we will only be handling essential repairs requests until further notice. Please be assured that any non-emergency appointments will be rescheduled as soon as possible.  We apologise for any inconvenience.

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roofing and brickwork repairs now available through our customer app

10 August 2020 - Latest news, customer app

Outdoor repair work can now be reported using the believe housing customer app. From Monday, August 10 requests for work like brickwork, guttering, paving and minor roof repairs can be made through the updated app.

The customer app, available to download free on most smartphones, makes reporting an outdoor repair simple and quick.

The reintroduction of outdoor repairs follows government safety advice on the coronavirus pandemic.

Bricklayers, joiners and roofers from believe housing have been working to tackle around 1,200 repair jobs that were delayed by the pandemic since early July when government restrictions were reduced.

During the coronavirus lockdown, many of the trades staff normally employed on repairs work have been working on getting empty homes ready for their next tenant as quickly as possible. The demand for affordable homes has been higher than ever during the pandemic and is showing no signs of reducing.

Tony Jones, Repairs and Property Experience Manager at believe housing, said: “We’re very happy to be able to get outdoor repair bookings underway again. Our customer app will make the process quick and easy. I really want to thank our customers for being patient with us during these tricky times.
“Our top priority is still the safety of our customers and colleagues and we’ll keeping a close eye on government advice.

“There are a small number of jobs where national material shortages are still affecting us. Plaster and some timber items, for example, are still not readily available.

From Monday, 31 August the believe housing customer app will be able to take bookings for standard repair appointments. This covers work that can prevent immediate damage to homes or overcome inconvenience to customers.

Telephone lines for all repair appointments are currently expected to be in operation from Monday, September 14. Customers will be directed towards the believe housing app until that date. Extra help and support will be offered to anyone who hasn’t used the app before.

Following the coronavirus pandemic believe housing will be encouraging more customers to use the app to report non-emergency repairs as the quickest and most convenient option.

download our customer app

Downloading the believe housing customer app couldn’t be simpler … the app is free and enables you to access a wide range of services at a time and place that is convenient for you. You can download the app on the App Store or Google Play.

To log in you will need your tenancy number, your date of birth, a valid email address and contact telephone number.

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