Over 50% of home repairs now booked using our app | believe housing

Monday, 25 January

Coronavirus update

To ensure the safety of our customers and colleagues, we will only be handling essential repairs requests until further notice. Please be assured that any non-emergency appointments will be rescheduled as soon as possible.  We apologise for any inconvenience.

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Over 50% of home repairs now booked using our app

10 September 2020 - Latest news, customer app

More than 50% of home repairs are now being booked directly by customers using the believe housing app.

The first week of non-emergency internal home repairs has seen a major increase in the number of customers using the believe housing app to request work to their home. On the first day alone, Tuesday, 1 September, over 53% of repairs requested were made on the app.

The return to non-emergency internal home repair services has been made possible by continuing changes in government guidance. In the week from Tuesday, 1 September, 51 believe housing tradespeople completed 937 scheduled repairs jobs. The move to resume non-emergency internal repairs comes after outdoor repair appointments were made available in early August.

Repairs and Property Experience Manager at believe housing, Tony Jones, said: “It’s great to have our repairs service fully mobilised again. We’re still doing everything we can to minimise risks around coronavirus to customers and ourselves; but whether it’s a draughty window or your garden gate is damaged we can help again.

“The customer app is definitely the quickest and most convenient way to book repairs, so it’s no surprise to see so many customers using it. I think lots of people appreciate the fact that they can report a repair any time of the day or night using the app. It’s really straightforward to use, all you’ll need is your tenancy number from any rent statement or letter we’ve sent. But, if you’re new to the app we’ll be more than happy to talk you through how to use it over the phone.”

Although repairs appointments are now fully available again, a small number of jobs are still being affected by supply issues with materials. They include a number of joinery jobs and plastering.

Government advice is still to minimise non-essential contact, believe housing is using a range of measures to try and reduce the need to go into homes. This includes talking customers through simple problems, like bleeding radiators, over the phone. A range of short self-help videos is also being produced. The alternative methods of dealing with repairs have the added benefit that they can be far quicker than a standard appointment could ever be, even in normal times.

download our customer app

Downloading the believe housing customer app couldn’t be simpler … the app is free and enables you to access a wide range of services at a time and place that is convenient for you. You can download the app on the App Store or Google Play.

To log in you will need your tenancy number, your date of birth, a valid email address and contact telephone number.

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