repairs and home safety work continues during coronavirus restrictions | believe housing

repairs and home safety work continues during coronavirus restrictions

16 November 2020 - Latest news, Coronavirus

New national restrictions due to coronavirus will not prevent repairs or safety checks in your home, says believe housing Director of Property Repairs, Rachel Cox.

The latest changes to coronavirus restrictions will require us all to stay at home as much as possible and limit our contact with other people. But all government guidance is very clear that they qualified tradespeople can still come into your home to carry out repairs and safety related work.

We fully understand that many of our customers will be concerned about letting our staff into their home. But I want to reassure anyone with worries, that we’ll be continuing to do everything we physically can to keep everyone safe. The safety of our customers will always be our number one priority.

Our staff know that if they have any concerns about coronavirus symptoms at all, they don’t come to work. It’s as simple as that.

You can read more about how one of our gas engineers has adapted to working during the coronavirus pandemic here.

If you, or anyone else in your home, has coronavirus symptoms, is shielding, or isolating, please let us know as soon as possible. We can reschedule safety check and servicing appointments or make any other arrangements necessary.

If you’ve got any other coronavirus related concerns, please don’t be afraid to pick up the phone and call us on 0300 1311 999. We’ve worked with hundreds of customers who have had specific requirements during repairs or safety checks due to coronavirus. We want to work with you to keep us all safe.

gas safety

Checks to gas and electric supplies or appliances are important all the time. But when we’re indoors more than normal, they take on a much greater importance.

Carbon monoxide poisoning can be deadly; that’s why believe housing carries out thorough inspections of gas and solid fuel heating systems every year. Even coronavirus hasn’t stopped them. Guidance from the Health and Safety Executive, and government, makes it very clear that annual inspections must be continued.


Just like coronavirus, carbon monoxide is invisible. I’d urge everyone to remember safety inside their home during the pandemic and keep that gas appointment.

Current government guidelines also allow qualified trades people to enter your home to carry out other repairs and maintenance work including joinery, plastering or roofing. And we’re fully geared up to do that safely at believe housing too.

Our engineers and trades staff have been working throughout the pandemic to make sure that servicing and safety checks have still been carried out. And of course, they’ve been taking extra steps to keep customers, and themselves safe.

Every believe housing employee who calls at your home will knock, then step away from the door. They’ve all got photographic ID badges, so please don’t be afraid to ask to see them. They’ll check with you that you don’t have any coronavirus symptoms, or concerns, and only when it’s safe will they come inside. We’ll keep the number of people who need to come into your home to an absolute minimum as well.

They’ve all been trained for working in homes during the pandemic. They know exactly how to use the personal protective equipment (PPE) they’ll need. Don’t be alarmed if they wear full coveralls alongside a mask, gloves, and any other PPE required.

They’ll ask you to keep your home well ventilated by opening windows and doors. Wherever possible, you should stay in another part of the home while the work is carried out, to follow social distancing guidance.

As well as the PPE, any areas that our engineers work in will be fully disinfected once the job is complete. Once your work is done, they’ll remove their PPE and place it in a sealed plastic bag then sanitise their hands before moving on to the next customer.

We’ve got everything in place so that you don’t need to sign any paperwork too.

But if you’ve got any concerns, or just want to talk through what we’re doing to keep you safe, please do get in touch before your appointment. We want to work through this together and stay safe.

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