repairs get closer to normal | believe housing

Tuesday, 27 July

coronavirus update

The latest changes in coronavirus restrictions have created new challenges for our repairs service, with more than 10% of our frontline staff being asked to isolate.

We’ve made some temporary changes to services and from Tuesday, 20 July, we will only be handling essential repairs requests until further notice.

We apologise for any inconvenience this may cause.

These changes will be reviewed weekly and a full repairs service will be resumed as soon as possible.

more info

repairs get closer to normal

7 June 2021 - Latest news

believe housing’s repair service has taken another step towards returning to business as usual following the coronavirus pandemic.

Repairs appointments for the next convenient slot will be available for customers to choose via the believe housing customer app from Monday, 14 June. The latest change follows a huge effort by repairs staff at believe housing to bring repairs back up to speed. Extra resources were also brought in on a temporary basis to help clear the remaining backlog of repairs caused by the coronavirus lockdowns.

The vast majority of repairs appointments are back to pre-Covid 19 schedules. Only brickwork and joinery repairs are currently still seeing small delays due to demand and the availability of materials

Director of Property Repairs at believe housing, Rachel Cox, said: “It’s been a long haul, but we’re now very close to business as usual. From Monday, 14 June we’ll be able to turn on the iAppoint system again, making it really easy for customers to choose the next convenient appointment for their repairs.

“I know I’ve said this before, but we really do appreciate how understanding our customers have been throughout the pandemic. I know it’s been frustrating at times that things have taken longer, but we have to ensure that safety has been our top priority throughout Covid-19.”

Work to return brickwork and joinery repairs to normal is now a priority for believe housing, so that a full standard service can be offered. Delays are being reduced week on week.

“Although we’re able to offer almost all of the repairs service as normal, we’re not going to reduce any of the innovations we introduced during the pandemic,” added Rachel.” Even without coronavirus restrictions the use of video call appointments and self-help videos still help us to provide a quicker service to so many customers.”

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