repairs update: adverse weather conditions | believe housing

Monday, 11 January

Coronavirus update

To ensure the safety of our customers and colleagues, we will only be handling essential repairs requests until further notice. Please be assured that any non-emergency appointments will be rescheduled as soon as possible.  We apologise for any inconvenience.

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repairs update: adverse weather conditions

8 January 2021 - Latest news

Due to current weather conditions across County Durham, we will only be handling emergency repairs requests from today (Friday, 8 January 2021) until further notice.

We apologise for any inconvenience and thank you for your patience and cooperation while we work through these difficult times.

Emergency repairs are any defects that put the health, safety or security of properties, customers or anyone else at immediate risk.

This includes:

  • total loss of electrical power and lighting
  • total loss of water
  • total loss of heating
  • serious water leak
  • dangerous structure
  • blocked flue on an open fire
  • serious sewerage fault
  • insecure external windows and doors.

To report an emergency repair, please call 0300 1311 999.

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