Outdoor repair work like guttering, brickwork and minor roof repairs will be back on track from mid-August following coronavirus related restrictions … with a new, easy to use request process.
Recent changes to government safety advice on the coronavirus pandemic means that believe housing will once again be able to provide outdoor repairs to homes from Monday, 10 August. Jobs including paving, roofing, external brickwork and external doors can be booked using the believe housing customer app from then onwards.
Bricklayers, joiners and roofers from believe housing have been working to tackle around 1,200 repair jobs that were delayed by the pandemic since early July when government restrictions were reduced.
From Monday, 31 August the believe housing customer app will be able to take bookings for standard repair appointments. This covers work that can prevent immediate damage to homes or overcome inconvenience to customers.
believe housing Executive Director of Communities and Customers, Nik Turner, said: “Obviously our top priority remains the safety of our customers and colleagues. We won’t be losing that focus.
“We’re on track to be able to respond to requests for outdoor repairs from 10 August. It’s been a long process to get there and I want to thank all of our customers for their patience during these challenging times.
“Because of national material shortages, there are still a small number of jobs that we won’t be able to complete sadly. Things like plaster and some timber items are in short supply everywhere still and our app will be kept up-to-date with a list of any affected jobs. We’re working flat out to reintroduce more services for customers.”
From August believe housing is also pioneering new technology to help customers with minor repairs, without the need for staff to visit their homes. The video call technology will be trialled on urgent plumbing and electrical calls first, allowing experts from believe housing to easily talk through simple fixes from an easy to follow link in a text message.
“We’re all still being advised to minimise non-essential contact, so this new technology will help us to do just that.” Nik added. “It means customers can do simple things like bleeding radiators with an expert on the other end of the phone to talk them through it. It’s even got the added benefit that it’s far quicker than a standard appointment could ever be, even in ‘normal’ times.”
The video call technology can also be used whenever any customer is shielding or self-isolating due to the coronavirus pandemic.
During the coronavirus lockdown, many of the trades staff normally employed on repairs work have been working on getting empty homes ready for their next tenant as quickly as possible. The demand for affordable homes has been higher than ever during the pandemic and is showing no signs of reducing.
Telephone lines for all repair appointments are currently expected to be in operation from Monday, September 14. Customers will be directed towards the believe housing app until that date. Extra help and support will be offered to anyone who hasn’t used the app before.
Following the coronavirus pandemic believe housing will be encouraging more customers to use the app to report non-emergency repairs as the quickest and most convenient option.
Download the believe housing customer app
Downloading the believe housing customer app couldn’t be simpler … the app is free and enables you to access a wide range of services at a time and place that is convenient for you. You can download the app on the App Store or Google Play.
To log in you will need your tenancy number, your date of birth, a valid email address and contact telephone number.