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Tuesday, 27 July

coronavirus update

The latest changes in coronavirus restrictions have created new challenges for our repairs service, with more than 10% of our frontline staff being asked to isolate.

We’ve made some temporary changes to services and from Tuesday, 20 July, we will only be handling essential repairs requests until further notice.

We apologise for any inconvenience this may cause.

These changes will be reviewed weekly and a full repairs service will be resumed as soon as possible.

more info

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1 June 2020 - Latest news

**The email prize draw has now closed. Entries received before 5pm on Friday, 10 July 2020 will be entered into the final draw. Entries received after 5pm on Friday, 10 July will not be considered.**

The coronavirus pandemic has changed the way we work, we have been communicating with more and more customers digitally but we need your help to stay in touch in the future.

As an organisation we are moving to a digital way of working, and in the future all correspondence will be sent to you via email where possible, this will include rent statements, answers to enquiries and appointment details.

It is therefore essential that we have the right data for you so we can stay in touch and ensure we are getting important information to you as quickly as possible.

If you don’t have an email address, but would like one, we can also provide help and support setting one up, just call us on 0300 1311 999.

We will also be running a prize draw, with ten prizes of £100* given away each week.

The prize draw is open to all tenants, even if we already have your email details – to take part simply submit your details and the winning customers will automatically receive a credit to their rent accounts.

And if you’re registered on our app as well, we’ll double that to £200*.

Downloading the app is free and enables you to access a wide range of services at a time and place that is convenient for you. You can download the app on the App Store or Google Play

If you’ve already registered, please take a moment to log onto the app and check that your contact details are correct.

The first prize draw will take place on Friday, 5 June 2020 and the last one will be held on Friday, 10 July 2020.

Entries received before 5pm on Friday, 10 July 2020 will be entered into the final draw. Entries received after 5pm on Friday, 10 July will not be considered.

Submit your email address now using our online email form.

Stay in touch and stay safe.

*Prizes are payable in the form of a credit to rent account. To be eligible all entrants must be registered as a tenant at the date of entry and draw. Full terms and conditions, are shown below. To find out how we process your personal information please read our privacy notice.



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