standard repairs service resumes | believe housing

standard repairs service resumes

29 March 2021 - Latest news

From Monday, 29 March onwards, believe housing resumes its standard service in full.

New appointments for non-essential repairs are now available using the believe housing app or by calling 0300 1311 999. The reopening of appointments is the latest easing of coronavirus related restrictions.

The publication of the national ‘road map’ to easing coronavirus restrictions is allowing believe housing to gradually reintroduce non-essential services.  All the latest advice and guidance on the use of personal protective equipment (PPE) will still be maintained to ensure safety of customers and staff.

Customers making an appointment will also still be asked if they are currently suffering from coronavirus symptoms, are isolating, or shielding on medical advice. It is important that customers provide this information to reduce the risk of transmission.

Director of Property Repairs at believe housing, Rachel Cox, said: “We know that lots of customers are looking forward to having repairs completed. We’re expecting the first couple of weeks to be very busy, our customer app will undoubtedly be the quickest and easiest ways to request a repair.

“I need to remind customers that we are also working through a backlog of repairs that were suspended due to the national lockdown and it will still take longer than usual to attend to non-emergency repairs.

“We do have a suite of self-help videos, which talk customers through completing simple DIY repairs at their convenience. This alternative method of dealing with repairs have the added benefit that they can be far quicker than a standard appointment could ever be, even in normal times.”

“We won’t be reducing our focus on safety, so some jobs might still take a little longer to complete while social distancing guidance and other precautions are still in place. We’ll still be asking customers to take sensible measures, like opening windows to ventilate their home before we arrive, too.”

“I’ve got to thank our customers again for their understanding throughout the pandemic. The only way we’ve been able to keep everyone safe is by working together.”

During coronavirus restrictions, repairs staff from believe housing have been focussing on essential work on homes. Gas servicing and other safety-critical work has continued throughout the pandemic.

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