standard repairs to resume | believe housing

Friday, 17 September

coronavirus update

Our customer portal is currently experiencing some unexpected issues. All other contact methods are available as normal.

We will be offering a full repairs service from Monday, September 20.

Temporary changes were put in place due to changing coronavirus restrictions.

Please be aware that a small number of appointments may still take slightly longer to complete due to materials shortages that are impacting all sectors.


more info

standard repairs to resume

9 September 2021 - Latest news

believe housing will be offering a full repairs service from later this month after resolving issues caused by isolation of staff.

The not-for-profit housing association was forced to switch to offering essential repairs only during July as a result of what became known as the ‘pingdemic’. Within a matter of days 15% of believe housing staff were required to isolate. The switch to essential repairs helped to ensure that key jobs in customer’s homes could continue.

A reduction in isolations means that a return to believe housing’s standard repairs service will be possible from Monday, September 20. All believe housing customers will be able to book repairs as normal from then onwards.

Extra staff and resources are being brought in to help catch up with repairs that haven’t been possible recently.

A small number of appointments may still take slightly longer to complete due to materials shortages that are impacting all sectors. Bricklaying, fencing, joinery and plastering are currently the most likely tasks to be affected by shortages. believe housing is working closely with suppliers to minimise disruption.

All safety critical work has still been carried out over the last six-weeks and will continue to receive top priority.

Repairs and Property Experience Manager at believe housing, Alan Scott, said: “Throughout the coronavirus pandemic we’ve had to react to circumstances and ensure that the most important work relating to safety was prioritised. We fully appreciate that has been frustrating for some customers, but we’re doing all we can to return things to normal as much as possible.

All believe housing staff continue to have full access to personal protective equipment to minimise coronavirus related risks, safety of customers remains believe housing’s number one priority. Any staff needing access to homes will continue to check-in with customers before they arrive to talk through any concerns and make sure that nobody has coronavirus, is suffering from symptoms, or isolating.

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