still here to listen | believe housing

Tuesday, 27 July

coronavirus update

The latest changes in coronavirus restrictions have created new challenges for our repairs service, with more than 10% of our frontline staff being asked to isolate.

We’ve made some temporary changes to services and from Tuesday, 20 July, we will only be handling essential repairs requests until further notice.

We apologise for any inconvenience this may cause.

These changes will be reviewed weekly and a full repairs service will be resumed as soon as possible.

more info

still here to listen

8 January 2021 - Latest news

A team created to help believe housing customers with their mental wellbeing during the first lockdown has issued a reminder that it’s still ready to provide support.

The team is made up of believe housing staff who volunteer alongside their day job to provide extra help to customers in crisis. It was so successful in the first coronavirus lockdown that one of the instigators of the project was awarded an MBE.

Now the group has grown to 17 people, all of who have received training and are ready on the end of the phone to help anyone with concerns about their mental wellbeing.

Any customer who contacts believe housing can be redirected straight to the support team if they express concerns about their wellbeing.

At the outset of the pandemic, the number of customers being supported by the team increased by more than 50%. Another increase in cases is expected during the latest lockdown.

Jayne Adamson, from the team, said: “We’re here to listen to anyone with concerns about their wellbeing. We’ve supported customers who were left isolated and without access to their usual support during the pandemic, and even customers who found that their medication was interrupted because of the coronavirus restrictions.

“Some of the customers we’ve spoken to have been quite open in saying that they don’t think they’d still be here without the support they received from us. To have such a positive impact on people’s lives is more important than anything.”

The team at believe housing don’t just offer support during a crisis. They work with people to see them through to a better place and have supported customers for anything from a few hours to weeks, working closely with everyone from GPs to the police to get people the support they need from the experts.

“Some of the customers we’ve spoken to have literally told us that we’ve saved their lives. They’ve said they wouldn’t be here if it wasn’t for the support they received.” Added Kim Graham, who is also part of the team.

The team are available to anyone calling believe housing on 0300 1311 999.

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