Tenants being made aware of move to phone and online services

16 March 2016 - Latest news

Tenants of Durham City Homes are being made aware that they will no longer be able to access the landlord’s services through Clayport Customer Access Point after a review found that the facility was vastly underused.

A recent review found that the majority of tenants prefer to access services online or over the phone, so from Friday, 1 April 2016, Durham City Homes will no longer have an enquiry point at the city’s Clayport Customer Access Point.

Customer Service and Support Manager, Helen Thompson, said: “Historically, we’ve had an agreement with Durham County Council to have an access point at Clayport for tenants to make enquiries and payments.

“But when we reviewed the number of people using the access point, we found that this facility was vastly underused and is no longer our tenants’ preferred way to contact us.

“Our tenants can access information by visiting our website or contact us directly.

“For those tenants who need face-to-face help, Durham City Homes has employees out and about across the county on a daily basis who can visit people at their homes.

“This means that we can help tenants while providing services that offer them more value for money overall.”

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