Tenants to access services by phone and web first | believe housing

Tenants to access services by phone and web first

1 April 2016 - Latest news

From today (Friday, 1 April), tenants of Durham City Homes will access the landlord’s services by phone and online in the first instance, following a review of people’s preferred approach. Durham City Homes

A recent review found that a facility at the city’s Clayport Customer Access Point, which allowed tenants to access the landlord’s services face-to-face, was underused.

Customer Service and Support Manager, Helen Thompson, said: “Historically, we’ve had an agreement with Durham County Council to have an access point at Clayport for tenants to make enquiries and payments.

“But when we reviewed the number of people using the access point, we found that this facility was vastly underused and is no longer our tenants’ preferred way to contact us.

“From Friday, 1 April 2016, Durham City Homes will no longer have an enquiry point at the city’s Clayport Customer Access Point.

“Our tenants can access information by visiting our website and can speak to us directly on our freephone number 0800 068 0013.

“For those tenants who need face-to-face help, Durham City Homes has employees out and about across the county on a daily basis who can visit people at their homes.

“This means that we can help tenants while providing services that offer them more value for money overall.”

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