The road to STAR-dom | believe housing

The road to STAR-dom

21 July 2015 - Latest news

As part of County Durham Housing Group, Durham City Homes is undertaking a major piece of work to find out what our tenants think about our services.

The annual STAR survey (survey of tenants and residents) was sent to a sample of customers earlier this month to seek an overall picture of how people feel about the quality of their home, the standard of their estate, and how they rate and choose to receive day-to-day housing services.

Around 11,000 of randomly selected tenants have been sent the survey in total across Durham City Homes, Dale & Valley Homes and East Durham Homes.

Rachel Edmunds, Head of Service Improvement at Durham City Homes said: “If you receive a copy of the STAR survey, please take a few moments to tell us what you think about the housing services you receive.

“It’s only by hearing your views can we make the improvements to homes, estates and communities that our tenants want to see.”

Customers have until 5pm on Monday, 17 August 2015 to return their completed survey by post or online at

What’s more, by taking part tenants will be entered into a free prize draw with the chance of winning up to £200 of shopping vouchers.

A similar survey will be conducted in 2016 for those tenants not contacted this year – for more information email

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